Windows Update and BITS on Windows 8.1

P

pdibbp

Member
Joined
Jun 17, 2016
Posts
21
Windows update has been failing for quite some time now, I believe the underlying problem is with the BITS process which fails to start - net start bits reports 'A service specific error occurred: 2147942402'. The System event log reports 2 errors, 'The BITS service failed to start. Error 0x80070002' and 'The Background Intelligent Transfer Service service terminated with the following service-specific error: The system cannot find the file specified.'
Microsoft TechNet suggests 'The “Parameters” key is missing. Ensure that the following keys and values exist: HKLM\SYSTEM\CurrentControlSet\Services\BITS\Parameters\ServiceDll= %SystemRoot%\System32\qmgr.dll', however when checking the registry the value appears to be set:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ @%SystemRoot%\system32\qmgr.dll,-1000
ErrorControl REG_DWORD 0x1
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Start REG_DWORD 0x2
Type REG_DWORD 0x20
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ObjectName REG_SZ LocalSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonatePrivilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivilege
DelayedAutoStart REG_DWORD 0x1
FailureActions REG_BINARY 80510100000000000000000003000000140000000100000060EA000001000000C0D401000000000000000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\qmgr.dll

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
Close REG_SZ PerfMon_Close
Open REG_SZ PerfMon_Open
Collect REG_SZ PerfMon_Collect
Library REG_SZ C:\Windows\System32\bitsperf.dll
InstallType REG_DWORD 0x1
First Counter REG_DWORD 0x125c
Last Counter REG_DWORD 0x126c
First Help REG_DWORD 0x125d
Last Help REG_DWORD 0x126d
Object List REG_SZ 4700
PerfIniFile REG_SZ bitsctrs.ini

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security
Security REG_BINARY 0100148090000000A00000001400000034000000020020000100000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF010F0001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D010200010100000000000504000000000014008D0102000101000000000005060000000102000000000005200000002002000001020000000000052000000020020000

I have attempted to run sfc /scannow and DISM calls (StartComponentCleanup and RestoreHealth) all to no avail. Should I consider running the Windows Repair All-In-One provided as a solution in several other similar threads? Any advice you can provide would be greatly appreciated.
 
Hi pdibbp :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Hello Aura,

I've completed the scan and copied the cbs log up on to Google Drive, with the shared link being this:

cbs.txt - Google Drive

You will probably notice evidence of previous runs plus other commands issued when trying to get to the bottom of this problem. I need also to admit that just yesterday I started a separate thread under Windows Update, having noticed the Windows Update Forum Posting Instructions issued by niemiro, believing this one may not get picked up without following those instructions; I apologise for my impatience and any duplication of effort this may have caused - shall I delete the other thread?

Anyway Iran the SFCFix yesterday and the output from that can be found here:

SFCFix.txt - Google Drive

Please let me know of anything else you would like me to run and many thanks for looking into this.
 
I'll take care of that other thread, no worries :)

Alright, one file needs to be replaced. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Hello again Aura,

Here's the content of the SFCFix.txt file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-22 17:02:01.072
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\HomeLaptop\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG

Successfully copied file C:\Users\HomeLaptop\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.
Successfully copied file C:\Users\HomeLaptop\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG to C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG.

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-06-22 17:02:05.326
Script hash: 0GtOxEj1eEXf6RhEC3u2H5Kd+N0cujTGMVKAGecRbSc=
----------------------EOF-----------------------
 
Alright, let's see if the replacements are accepted.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright, so it didn't accept one of the two files, probably because it wants the uncompressed version. Let's fix that.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Hi Aura,

I've run that once more, here's the output it generated:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-22 22:58:58.747
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\HomeLaptop\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.log

WARNING: File C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.log was not backed up as that would replace the current backup.
Successfully copied file C:\Users\HomeLaptop\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.log to C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.log.

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.log
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.log
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-06-22 22:59:03.204
Script hash: FqUJ0pmBXnQMHvV3/V7MKg7eTeuMDHxR60xHF4a9ge4=
----------------------EOF-----------------------
 
Good :) Please run SFC again and provide me the new CBS.log after.
 
Alright, follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    ::
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e]
"f!msdtc.log"=dword:00000001
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Hello Aura,

I've run that now and it's produced the following:

Start time: 2016-06-25 12:37:07.797
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\HomeLaptop\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-06-25 12:37:08.859
Script hash: TereX8jqpvilEU5w7Ml8u38PSqxAxFphG+U8QhHnnT8=
----------------------EOF-----------------------
 
Good :) Run SFC again and provide me the new CBS.log please.
 
Weird... Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    FileScan::
msdtc.log
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Hi Aura,

This is output from running the FileScan:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-25 19:26:06.194
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\HomeLaptop\Desktop\SFCFixScript.txt [1]




FileScan::
[0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
File is untraceable.
Found: SD6OMNd/nMSy7P0Ob02ZGPT4cYglTnq4Gz0i2cQTLNo=
Version number not available.
Trace not available.



[1: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
File is untraceable.
Found: Q4htnI+yK+Jo0DJugTfqjq40IHkXFkIWyyAaDjFGEvo=
Version number not available.
Trace not available.



[2: 1] C:\SFCFix\Backups\C\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
File is untraceable.
Found: Q4htnI+yK+Jo0DJugTfqjq40IHkXFkIWyyAaDjFGEvo=
Version number not available.
Trace not available.



[3: 1] C:\Windows\System32\MsDtc\MSDTC.LOG
File is untraceable.
Found: S471DBbttR0PEgHH9Fm5uDpVX6Cwfta/JBKmWUQSpbo=
Version number not available.
Trace not available.
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-06-25 19:26:07.428
Script hash: 1T6P6Hq4RYl/yyJZx27YnOUfHvmIp+M4G6Opkz/Qk8U=
----------------------EOF-----------------------
 
Alright, follow the instructions below please.

EndqYRa.png
Exporting a Custom Registry Key
Follow the instructions below to export the key specified below from the Registry and upload it.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    reg export "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e" "%userprofile%\Desktop\Export.txt"
  • A file called Export.txt will appear on your desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
 
Hi Aura,

The export appears to be failing as it can't find that entry and the command reports out "ERROR: The system was unable to find the specified registry key or value.".

I've searched within regedit and the only reference I can find to something similar is for this - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_0.0.0.0_none_994b9416608aa8ee (I searched specifically on com-dtc-runtime). If this is of any use I've exported it to here:

Export.txt - Google Drive

Just out of interest, I can't find any COMPONENTS folder in the registry either, under HKEY_LOCAL_MACHINE there seem to be folders for BCD00000000, HARDWARE, SAM, SECURITY, SOFTWARE and SYSTEM only.
 
This is because the Components hive isn't loaded.

Alright, in your Control Panel, under Programs and Features, click on Turn Windows Features On or Off and wait for the window to load. Once done, keep it open and run the command once more.
 
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