Windows Update and BITS not working

TurkeyBaster · Jan 23, 2014

Hi there,
Whenever I try and run windows update on my windows 8.1 laptop I get error code 80246008, I've noticed BITS won't start so I've tried starting the BITS services with no luck. I've tried and SFC scan, CHKDSK/r/f, DISM, I even tried a system refresh but they all failed. Other than not being able to update, my computer is running fine, though.

I'll attach my SFC log.txt file if that helps.
Any advice is greatly appreciated.

FormerUser73968 · Jan 24, 2014

You need to be logged in as an Administrator to do this, i'm pretty sure.

To change or restart the Background Intelligent Transfer Service (BITS)

Open your Charms bar by holding the Windows Key on your keyboard and pressing the letter C. Click search, search for Control Panel and click it.

You should see a search bar near the top right corner of the Control Panel window. Type "Administrative Tools" and click it.

Double click "Services"

Right-click the Background Intelligent Transfer Service (BITS) service, and then click Properties.

On the General tab, next to Startup type, make sure that Automatic (Delayed Start) is selected.

Next to Service status, check to see if the service is started. If it's not, click Start.

To change or restart the Windows Event Log service

Open Administrative tools by going to control panel, search for "Administrative Tools" near the top right corner of the window.

Double click services

Right-click the Windows Event Log service, and then click Properties.

On the General tab, next to Startup type, make sure that Automatic is selected.

Next to Service status, check to see if the service is started. If it's not, click Start.

Now, close all windows you may have opened from previous steps and right click on the Start button (since you have windows 8.1)...

Click Command Prompt (Administrator) then copy and paste (by right clicking not control +v, that doesn't work in CMD) dism /online /cleanup-image /restorehealth

Let it run until 100% Complete, it may seem like it's stuck but it's not.

From your SFC Log I see that you might have corrupt AMD Drivers. Im not totally sure about this, but to MY knowledge, i think you do.

You can have this checked out by somebody else if they chime in here, or just create a new thread on it.

I would title it something like "Potential AMD Corrupt Drivers"... and give them your SFC log.

Hope I helped! :thumbsup2:

TurkeyBaster · Jan 26, 2014

Thanks for your reply, but running DISM failed. I've attached the log file.

Tekno Venus · Jan 26, 2014

Hello and welcome to Sysnative,

Let's get some more information.

Export CBS folder

Navigate to the following folder in the File Explorer - C:\Windows\Logs
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

Stephen

TurkeyBaster · Jan 26, 2014

Any help is greatly appreciated!

Tekno Venus · Jan 26, 2014

Hello again,

I would like an updated log please. :)

SFC Scan

Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
Click (or tap) Command Prompt (admin)
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue (approximately 15 minutes)

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Stephen

TurkeyBaster · Jan 26, 2014

Thanks :)

Tekno Venus · Jan 26, 2014

Hi,

Perfect!

Here's the problem -

Code:

2014-01-26 15:02:53, Info                  CSI    00000804 [SR] Verify complete
2014-01-26 15:02:53, Info                  CSI    00000805 [SR] Repairing 3 components
2014-01-26 15:02:53, Info                  CSI    00000806 [SR] Beginning Verify and Repair transaction
2014-01-26 15:02:53, Info                  CSI    00000807 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll do not match actual file [l:16{8}]"qmgr.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:4roMjQRFVv3Z3Xol9/cVU956KSTnj5KEQTwqxG8L9Os=}
2014-01-26 15:02:53, Info                  CSI    00000808 [SR] Cannot repair member file [l:16{8}]"qmgr.dll" of Microsoft-Windows-Bits-Client, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-26 15:02:53, Info                  CSI    00000809 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex do not match actual file [l:30{15}]"ChtChangjie.lex" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:ZOD87SnSgPNoGRxouUGGHz89pqCGDkT2VJI0yYvQv9g=}
2014-01-26 15:02:53, Info                  CSI    0000080a [SR] Cannot repair member file [l:30{15}]"ChtChangjie.lex" of Microsoft-Windows-Desktop_Technologies-Text_Input_Services-IME-Traditional-Chinese-ChangjieDS-Datafiles, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-26 15:02:54, Info                  CSI    0000080b Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:Yo8g5GiphfDPsMQKrr7IKnFY1pmLpiwXwKji+J2Hb0k=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2014-01-26 15:02:54, Info                  CSI    0000080c [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-26 15:02:54, Info                  CSI    0000080d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex do not match actual file [l:30{15}]"ChtChangjie.lex" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:ZOD87SnSgPNoGRxouUGGHz89pqCGDkT2VJI0yYvQv9g=}
2014-01-26 15:02:54, Info                  CSI    0000080e [SR] Cannot repair member file [l:30{15}]"ChtChangjie.lex" of Microsoft-Windows-Desktop_Technologies-Text_Input_Services-IME-Traditional-Chinese-ChangjieDS-Datafiles, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-26 15:02:54, Info                  CSI    0000080f [SR] This component was referenced by [l:342{171}]"Microsoft-Windows-Client-Features-Package-AutoMerged-windows~31bf3856ad364e35~amd64~~6.3.9600.16384.Microsoft-Windows-Client-Features-Package-AutoMerged-windows-Deployment"
2014-01-26 15:02:54, Info                  CSI    00000810 Hashes for file member \??\C:\WINDOWS\InputMethod\CHT\ChtChangjie.lex do not match actual file [l:30{15}]"ChtChangjie.lex" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:ZOD87SnSgPNoGRxouUGGHz89pqCGDkT2VJI0yYvQv9g=}
2014-01-26 15:02:54, Info                  CSI    00000811 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex do not match actual file [l:30{15}]"ChtChangjie.lex" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:ZOD87SnSgPNoGRxouUGGHz89pqCGDkT2VJI0yYvQv9g=}
2014-01-26 15:02:54, Info                  CSI    00000812 [SR] Could not reproject corrupted file [ml:520{260},l:60{30}]"\??\C:\WINDOWS\InputMethod\CHT"\[l:30{15}]"ChtChangjie.lex"; source file in store is also corrupted
2014-01-26 15:02:54, Info                  CSI    00000813 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:Yo8g5GiphfDPsMQKrr7IKnFY1pmLpiwXwKji+J2Hb0k=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2014-01-26 15:02:54, Info                  CSI    00000814 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-26 15:02:54, Info                  CSI    00000815 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"
2014-01-26 15:02:55, Info                  CSI    00000816 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll do not match actual file [l:16{8}]"qmgr.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:4roMjQRFVv3Z3Xol9/cVU956KSTnj5KEQTwqxG8L9Os=}
2014-01-26 15:02:55, Info                  CSI    00000817 [SR] Cannot repair member file [l:16{8}]"qmgr.dll" of Microsoft-Windows-Bits-Client, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-26 15:02:55, Info                  CSI    00000818 [SR] This component was referenced by [l:334{167}]"Microsoft-Windows-Client-Features-Package-AutoMerged-admin~31bf3856ad364e35~amd64~~6.3.9600.16384.Microsoft-Windows-Client-Features-Package-AutoMerged-admin-Deployment"
2014-01-26 15:02:55, Info                  CSI    00000819 Hashes for file member \??\C:\WINDOWS\System32\qmgr.dll do not match actual file [l:16{8}]"qmgr.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:4roMjQRFVv3Z3Xol9/cVU956KSTnj5KEQTwqxG8L9Os=}
2014-01-26 15:02:55, Info                  CSI    0000081a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll do not match actual file [l:16{8}]"qmgr.dll" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:4roMjQRFVv3Z3Xol9/cVU956KSTnj5KEQTwqxG8L9Os=}
2014-01-26 15:02:55, Info                  CSI    0000081b [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\WINDOWS\System32"\[l:16{8}]"qmgr.dll"; source file in store is also corrupted
2014-01-26 15:02:55, Info                  CSI    0000081c [DIRSD OWNER WARNING] Directory [ml:520{260},l:94{47}]"\??\C:\ProgramData\Microsoft\Network\Downloader" is not owned but specifies SDDL in component Microsoft-Windows-Bits-Client, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

I'll post a fix in a bit.

Stephen

Tekno Venus · Jan 28, 2014

Hi,

Sorry for the wait.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://www.dropbox.com/s/d7cywdtsua37396/SFCFix.zip

SFC Scan

Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
Click (or tap) Command Prompt (admin)
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue (approximately 15 minutes)

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Stephen

TurkeyBaster · Jan 28, 2014

Code:

SFCFix version 2.1.0.0 by niemiro.Start time: 2014-01-28 22:44:42.589
Using .zip script file at C:\Users\Curtis\Desktop\SFCFix.zip








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll


Successfully copied file \\?\C:\Users\Curtis\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB to \\?\C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB.
Successfully copied file \\?\C:\Users\Curtis\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex to \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex.
Successfully copied file \\?\C:\Users\Curtis\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll to \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll.


Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-d..hangjieds-datafiles_31bf3856ad364e35_6.3.9600.16384_none_f8745e8727d02124\ChtChangjie.lex
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.3.9600.16384_none_144f24f7cd691200\qmgr.dll
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.1.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2014-01-28 22:44:43.219
----------------------EOF-----------------------

BITS started and Windows Update is working now! Thanks so so much, you're the absolute best

uzairkhan · Nov 2, 2015

Hi there ,

Can someone help me - my updates are not being installed and BITS is not starting on windows 8.1

i am attaching the sfcfix file log -View attachment SFCFix.txt View attachment SFCFix.txt

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Windows Update and BITS not working

TurkeyBaster

Member

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FormerUser73968

Member

TurkeyBaster

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Tekno Venus

Senior Administrator, Developer

TurkeyBaster

Member

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Tekno Venus

Senior Administrator, Developer

TurkeyBaster

Member

Attachments

Tekno Venus

Senior Administrator, Developer

Tekno Venus

Senior Administrator, Developer

TurkeyBaster

Member

Attachments

uzairkhan

New member