[SOLVED] Windows Update and BITS not working

[cavik]

Hello again,

I would like an updated log please. :)

SFC Scan

1. Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
2. Click (or tap) Command Prompt (admin)
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue (approximately 15 minutes)
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Stephen

Dear Stephen

I have the same poblem (TIPS won't start). Could you help me too? CBS.txt had to be archived due to it's weight of 36MB... The file is clean 100%.

Thank you beforehand!
Looking forward to hearing from you!

View attachment cbs.rar

 

[zcomputerwiz]

Read More:

2015-07-23 02:19:46, Info                  CSI    00000512 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:TNJJXsfjZTbLF5DTHjVKPoF6Tdm3Q3bSYxPuMDJT0Sc=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2015-07-23 02:19:47, Info                  CSI    00000513 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-23 02:20:08, Info                  CSI    00000514 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:TNJJXsfjZTbLF5DTHjVKPoF6Tdm3Q3bSYxPuMDJT0Sc=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2015-07-23 02:20:08, Info                  CSI    00000515 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-23 02:20:08, Info                  CSI    00000516 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.

View attachment SFCFix.zip

 

[cavik]

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-23 21:52:26.136
Microsoft Windows 8.1 Update 2 - amd64
Using .zip script file at C:\Users\Begench\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB


Successfully copied file C:\Users\Begench\AppData\Local\niemiro\Archive\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB to C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB.


Successfully restored ownership for C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-23 21:52:29.706
Script hash: sdJ0ZHDDNtg9vlsPrO3w/LmK7Er7+Nsjz0hXqmB9ioM=
----------------------EOF-----------------------

 

[zcomputerwiz]

SFC Scan

1. Swipe in from the right edge of the screen, and then tap Search.
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
3. Tap or click Run as administrator.
4. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[cavik]

SFC Scan

1. Swipe in from the right edge of the screen, and then tap Search.
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
3. Tap or click Run as administrator.
4. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

View attachment cbs.txt

 

[zcomputerwiz]

Try this:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.

SFCFix.zip

 

[cavik]

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-25 14:57:08.565
Microsoft Windows 8.1 Update 2 - amd64
Using .zip script file at C:\Users\Begench\Desktop\SFCFix.zip [1]








PowerCopy::
Successfully took permissions for file or folder C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB


WARNING: File C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Begench\AppData\Local\niemiro\Archive\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB to C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB.


Successfully restored ownership for C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-25 14:57:09.140
Script hash: sdJ0ZHDDNtg9vlsPrO3w/LmK7Er7+Nsjz0hXqmB9ioM=
----------------------EOF-----------------------

 

[zcomputerwiz]

Please run the SFC Scan again.

SFC Scan

1. Swipe in from the right edge of the screen, and then tap Search.
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
3. Tap or click Run as administrator.
4. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[cavik]

View attachment cbs.txt

 

[zcomputerwiz]

2015-07-24 20:42:39

It looks like this is the log from yesterday, try copying the file from C:\Windows\Logs\CBS\cbs.log to your Desktop.
Once it has been copied, right click on the CBS.log file (on your desktop) and choose Send to -> Compressed (zipped) folder.
Attach CBS.zip from your Desktop with your reply.

 

[cavik]

2015-07-24 20:42:39

It looks like this is the log from yesterday, try copying the file from C:\Windows\Logs\CBS\cbs.log to your Desktop.
Once it has been copied, right click on the CBS.log file (on your desktop) and choose Send to -> Compressed (zipped) folder.
Attach CBS.zip from your Desktop with your reply.

View attachment CBS.zip

 

[zcomputerwiz]

The logs are clear :)

Try checking for updates.

 

[cavik]

The logs are clear :)

Try checking for updates.

Won't update....(((( And BITS is still dead and won't start.....

 

[zcomputerwiz]

What is the error code when attempting to start the BITS service?

 

[cavik]

Error code -2147023821

 

[zcomputerwiz]

That error code seems to indicate that one of the services that BITS depends on are missing.

Download and run MiniToolbox here: MiniToolBox Download
Check the box labeled 'Last 10 Event Viewer Errors', then click GO.

Copy the text from the text file that pops up and paste it with your reply.

 

[cavik]

MiniToolBox by Farbar Version: 25-07-2015 01
Ran by Begench (administrator) on 25-07-2015 at 19:20:17
Running from "C:\Users\Begench\Downloads"
Microsoft Windows 8.1 (X64)
Model: 20289 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************


========================= Event log errors: ===============================


Application errors:
==================
Error: (07/25/2015 03:01:03 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8


Error: (07/24/2015 01:29:54 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed VitalSource Bookshelf.; Error = 0x80070422).


Error: (07/24/2015 01:29:48 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed VitalSource Bookshelf.; Error = 0x80070422).


Error: (07/24/2015 01:26:56 AM) (Source: Microsoft-Windows-RestartManager) (User: LENOVO-PC)
Description: Application or service 'Windows Explorer' could not be shut down.


Error: (07/24/2015 01:26:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.17284, time stamp: 0x53f816dc
Faulting module name: Explorer.EXE, version: 6.3.9600.17284, time stamp: 0x53f816dc
Exception code: 0xc0000005
Fault offset: 0x00000000000c57cb
Faulting process id: 0x8d0
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5


Error: (07/24/2015 01:26:02 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\Begench\AppData\Local\Temp\{34B525BC-4EFA-48E5-8DD7-54D9BF3A07C4}\setup.exe /q"C:\Program Files (x86)\InstallShield Installation Information\{AC768037-7079-4658-AC24-2897650E0ABE}\setup.exe" /tempdisk1folder"C:\Users\Begench\AppData\Local\Temp\{34B525BC-4EFA-48E5-8DD7-54D9BF3A07C4}" -runfromtemp -l0x0409 -removeonly; Description = Removed Energy Manager; Error = 0x80070422).


Error: (07/23/2015 10:49:17 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8


Error: (07/23/2015 05:34:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.


Error: (07/23/2015 03:28:29 AM) (Source: ISCTAgent) (User: )
Description: ISCT - netDetect::AOACWLANProset::LocateAdapters Net Detect: Net Detect Supported Error Getting Adapter List Error=0x80040302\n


Error: (07/23/2015 03:28:29 AM) (Source: ISCTAgent) (User: )
Description: ISCT - netDetect::AOACWLANProset::LocateAdapters Net Detect: Net Detect Supported Error Getting Adapter List Error=0x80040302\n




System errors:
=============
Error: (07/25/2015 07:20:20 PM) (Source: DCOM) (User: LENOVO-PC)
Description: 1075netprofmUnavailable{A47979D2-C419-11D9-A5B4-001185AD2B89}


Error: (07/25/2015 07:20:20 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the following service: nlasvc. This service might not be installed.


Error: (07/25/2015 07:19:58 PM) (Source: DCOM) (User: LENOVO-PC)
Description: 1075netprofmUnavailable{A47979D2-C419-11D9-A5B4-001185AD2B89}


Error: (07/25/2015 07:19:58 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the following service: nlasvc. This service might not be installed.


Error: (07/25/2015 07:19:49 PM) (Source: DCOM) (User: LENOVO-PC)
Description: 1075netprofmUnavailable{A47979D2-C419-11D9-A5B4-001185AD2B89}


Error: (07/25/2015 07:19:49 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the following service: nlasvc. This service might not be installed.


Error: (07/25/2015 07:19:28 PM) (Source: DCOM) (User: LENOVO-PC)
Description: 1075netprofmUnavailable{A47979D2-C419-11D9-A5B4-001185AD2B89}


Error: (07/25/2015 07:19:28 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the following service: nlasvc. This service might not be installed.


Error: (07/25/2015 07:19:19 PM) (Source: DCOM) (User: LENOVO-PC)
Description: 1075netprofmUnavailable{A47979D2-C419-11D9-A5B4-001185AD2B89}


Error: (07/25/2015 07:19:19 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the following service: nlasvc. This service might not be installed.




Microsoft Office Sessions:
=========================
Error: (07/25/2015 03:01:03 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8


Error: (07/24/2015 01:29:54 AM) (Source: System Restore)(User: )
Description: C:\windows\system32\msiexec.exe /VRemoved VitalSource Bookshelf.0x80070422


Error: (07/24/2015 01:29:48 AM) (Source: System Restore)(User: )
Description: C:\windows\system32\msiexec.exe /VRemoved VitalSource Bookshelf.0x80070422


Error: (07/24/2015 01:26:56 AM) (Source: Microsoft-Windows-RestartManager)(User: LENOVO-PC)
Description: 1C:\Windows\explorer.exeWindows Explorer0411722560


Error: (07/24/2015 01:26:45 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.3.9600.1728453f816dcExplorer.EXE6.3.9600.1728453f816dcc000000500000000000c57cb8d001d0c58f5348ba22C:\windows\Explorer.EXEC:\windows\Explorer.EXE56348010-31d5-11e5-82c6-c45444737b0e


Error: (07/24/2015 01:26:02 AM) (Source: System Restore)(User: )
Description: C:\Users\Begench\AppData\Local\Temp\{34B525BC-4EFA-48E5-8DD7-54D9BF3A07C4}\setup.exe /q"C:\Program Files (x86)\InstallShield Installation Information\{AC768037-7079-4658-AC24-2897650E0ABE}\setup.exe" /tempdisk1folder"C:\Users\Begench\AppData\Local\Temp\{34B525BC-4EFA-48E5-8DD7-54D9BF3A07C4}" -runfromtemp -l0x0409 -removeonlyRemoved Energy Manager0x80070422


Error: (07/23/2015 10:49:17 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8


Error: (07/23/2015 05:34:26 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestc:\program files (x86)\Adobe\adobe creative cloud\Utils\Creative Cloud Uninstaller.exe


Error: (07/23/2015 03:28:29 AM) (Source: ISCTAgent)(User: )
Description: ISCT - netDetect::AOACWLANProset::LocateAdapters Net Detect: Net Detect Supported Error Getting Adapter List Error=0x80040302\n


Error: (07/23/2015 03:28:29 AM) (Source: ISCTAgent)(User: )
Description: ISCT - netDetect::AOACWLANProset::LocateAdapters Net Detect: Net Detect Supported Error Getting Adapter List Error=0x80040302\n




CodeIntegrity Errors:
===================================
Date: 2015-07-25 01:25:03.292
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-25 00:34:16.868
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-24 23:33:10.464
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-24 22:33:59.983
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-24 22:31:20.489
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-22 21:49:09.368
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-22 21:46:48.848
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-22 21:15:49.337
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-16 21:40:40.327
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


Date: 2015-07-16 21:39:14.150
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.




**** End of log ****

 

[zcomputerwiz]

Try to start the Network Location Awareness Service and the Network List Service

 

[cavik]

Try to start the Network Location Awareness Service and the Network List Service

I don't see Network Location Awareness Service. And starting Network List Service gives an error 1075.

 

[zcomputerwiz]

I found a site that has the reg files for the services: Services - Restore Default Services in Windows 8

Download the reg file for the Network Location Awareness Service here: http://www.eightforums.com/attachme...es-windows-8-a-network_location_awareness.reg
Double click on it to import the registry values, then reboot after it has been imported successfully.
After you have rebooted, try to start the Network Location Awareness and Network List services.
If you get an error message, post back with the error codes.