[SOLVED] Windows update 1803 - Always getting error

[Angelooo]

Hello there!
I'm always getting error doing the update, don't know what to do anymore

I saw the pinned thread but seems that I cannot launch "sfc /scannow", I'm getting the "Windows Resource Protection could not start the repair service." I tried something found online to let it start but didn't help.

Could you please help me out?

Thank you!

 

[Sysnative Windows Update]

Hello and welcome!

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

• Download GSmartControl and save it on your Desktop;
• Execute gsmartcontrol.exe; Let the install complete and launch the programme.
• Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
• Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  
  

 

[Angelooo]

I took a little bit longer than I imagined so I had to do it 2 times.

Those are the results:

SSD (where Windows is stored):

"Test #","Type","Status","% Completed","Lifetime hours","LBA of the first error"
1,"Extended offline","Completed without error","100%","1967","-"

HDD:

"Test #","Type","Status","% Completed","Lifetime hours","LBA of the first error"
1,"Extended offline","Completed without error","100%","2000","-"

In both cases there were no red or pink voices

 

[Sysnative Windows Update]

Thank you. Please run SFC Scan again and attach CBS.log.

 

[Angelooo]

I cannot launch "sfc /scannow", I'm still getting the "Windows Resource Protection could not start the repair service."


Attached the CBS folder

 

[Sysnative Windows Update]

I know, but it will still help me as I get the error to work with :)

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.

 

[Angelooo]

I tried to enter the folder but it opened and closed at the same time, I'm doing a Malware scan right now, just to be sure.

I copied the file through CMD, see attached

 

[Sysnative Windows Update]

Unfortunately your Components hive is damaged beyond repair and your only option is to reinstall Windows.

I'm very sorry for the bad news.

 

[Angelooo]

Unfortunately your Components hive is damaged beyond repair and your only option is to reinstall Windows.

I'm very sorry for the bad news.

Oh.. that's a very nice thing to ear. But how was it damaged? I didn't do anything in particular

Can I use the repair function or do I have to format everything?

 

[Sysnative Windows Update]

Unfortunately, there is no way to tell for certain. Could be a sudden power loss, could be underlying hardware failure or something entirely different.

Try the Repair Install. If that fails, you are going to have to format.