Windows Upate not Installing Updates

[mzm]

Sony Vaio laptop running Windows 7 Home Premium. This is a friend's computer, who gave it to me to fix some issues with it. One of the issues he noticed was Windows Update history showed it has failed to install almost all of the Windows packages for a good number of months now.

After removing Conduit and a couple of trojans, cleaning up, and checking for rootkits (negative), I'm back to this issue which I've still not been able to resolve. I've tried a number of things, including 3-4 tweaking.com repair options (one I wish I hadn't), running the MS fix and your fixes (yours did successfully repair some corrupted files), and was filled with hope at one point when Update re-listed everything that needed installing again...then dashed when most again failed. So, here we are...

Please see attached CBS.zip, which has the latest scan.

Your help would be so greatly appreciated.

Thanks,
-mzm

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[mzm]

Honored to be chosen.

 

[mzm]

bump

 

[LiquidTension]

Hello,

I apologise for the delay. Please carry out the instructions below, and provide the generated logs in your next reply.

SFCFix Script (.zip)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

• Please download SFCFix and save the file to your Desktop.
• Please download View attachment SFCFix.zip and save the file to your Desktop.
• Note: Ensure this file is named SFCFix.zip. Do not rename the file.
• Close all open windows.
• SFCFix.exe
  
  and SFCFix.zip
  
  should both be present on your Desktop.
• Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
• SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
• Copy the contents of the file and paste in your next reply.

SFC /Scannow

• Press the Windows Key
  
  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the bold lines below and paste into the Notepad document:
  
  sfc /scannow
  timeout /t 120 /nobreak
  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
  del %0
  
  
• Click Format. Ensure Wordwrap is unchecked.
• Click File, Save As and name the file sfcscannow.bat.
• Select All Files as the Save as type. Save the file to your Desktop.
• Locate sfcscannow.bat
  
  on your Desktop. Right-click the file and click
  
  Run as administrator.
• Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
• Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.