Windows SFC found corrupt files but was unable to fix them.

[windowsisannoying]

Hey, I did an sfc scan and it found errors but I cannot find a way to fix them, any way you guys can help? The CBS log is attached.

 

[Sysnative Windows Update]

Hi!

Please run SFC Scan again and attach CBS.log if it finds anything.

 

[windowsisannoying]

Hi, it seems to have fixed some errors, but my system is still unresponsive in some areas, when I try to click the windows key or search bar, nothing happens, I also cannot use any search directories in control panel but I can still use hotkeys such as windowskey + x to access settings and command prompt. The windows key also does not do anything.

 

[Sysnative Windows Update]

Was this a cloned system?

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[windowsisannoying]

This is not a cloned system, it is a surface laptop 2, The SMART Status on the drive is unsupported it says:
Device: pd0
Drive letters: C: (Local Disk)
Serial number: S3VDNY0M554504
SMART Status: Unsupported
Automatic Offline Data Collection status: Unsupported

Also in my file explorer, the drive has an unlocked lock in the thumbnail.

 

[Sysnative Windows Update]

Hi!

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Download the ISO file to your desktop.
4. Double-click on the ISO and then run the setup to try and upgrade your machine.

We want to get the ISO so that you don't have to keep downloading which can take hours.

 

[windowsisannoying]

I have a screen showing that it is ready to install, but will this remove all the accounts and settings on my computer? It is a shared computer so I would prefer not having to setup everything again. Thanks.

 

[Sysnative Windows Update]

If you choose to keep all the settings, then it will not.

 

[windowsisannoying]

I have done it and my search bar and other functions seem to be working? Are there any other steps I need to do? I have to check tomorrow as well to make sure everything is working as well.

 

[Sysnative Windows Update]

Nope. That's everything.

 

[windowsisannoying]

Thanks for the help! Everything is working now.

 

[Sysnative Windows Update]

Great!