Windows Server 2022 - 2024-06 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5039227)

[KDK]

We have been experiencing this issue with the previous cumulative update KB5039227

The following steps have been tried:

• Windows update "Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5039227)" could not be installed because of error 0x80073701
• Started BITS service manually
• Ran scf /scannow - no issues found
• Dism.exe /Online /Cleanup-Image /Restorehealth - no issues found
• Reaches 100% and falls into an error
• Healthy (Recovery partition) 1.49 GB
• The second server in the cluster was updated without any problems
• It all runs on DELL servers VMware vSphere

net stop bits
net stop wuauserv
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start bits
net start wuauserv

None of this helped, I would be grateful for your help!

 

[Maxstar]

Hi,

Please provide all the previous CBS logs as well.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[KDK]

Logs.zip

 

[Maxstar]

Please run the following command in an elevated prompt and copy and paste the result in your next post.

certutil -hashfile %systemroot%\WinSxS\Manifests\amd64_microsoft-windows-i..r-sts-ui-deployment_31bf3856ad364e35_10.0.20348.1_none_f5e193ce560cf220.manifest SHA256

 

[KDK]

Microsoft Windows [Version 10.0.20348.2031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>certutil -hashfile %systemroot%\WinSxS\Manifests\amd64_microsoft-windows-i..r-sts-ui-deployment_31bf3856ad364e35_10.0.20348.1_none_f5e193ce560cf220.manifest SHA256
CertUtil: -hashfile command FAILED: 0x80070002 (WIN32: 2 ERROR_FILE_NOT_FOUND)
CertUtil: The system cannot find the file specified.

C:\Windows\system32>

 

[Maxstar]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[KDK]

SFCFix

 

[KDK]

CBS.zip

 

[Maxstar]

Has this server crashed recently, due to the number of corruptions?

 

[KDK]

scf /scannow - no issues found
Dism.exe /Online /Cleanup-Image /Restorehealth - no issues found
no crush

 

[KDK]

 

[Maxstar]

This is a common error and in this case a number of Components keys for older updates are missing. So please run the following command first and copy and paste the result in your next post.

DISM /online /cleanup-image /AnalyzeComponentStore

 

[KDK]

Microsoft Windows [Version 10.0.20348.2031]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>DISM /online /cleanup-image /AnalyzeComponentStore

Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.2031

[==========================100.0%==========================]

Component Store (WinSxS) information:

Windows Explorer Reported Size of Component Store : 7.28 GB

Actual Size of Component Store : 7.25 GB

Shared with Windows : 5.39 GB
Backups and Disabled Features : 1.85 GB
Cache and Temporary Data : 0 bytes

Date of Last Cleanup : 2024-06-28 14:26:27

Number of Reclaimable Packages : 0
Component Store Cleanup Recommended : No

The operation completed successfully.

C:\Windows\system32>

 

[Maxstar]

In cases like this I would suggest to perform an in-place-upgrade, this is the most suitable way to resolve this issue and get this server up-and-running again.

In-place upgrade Server 2022 with the MSDN (Retail) ISO.

• Navigate to the URL below and sign-in with your MSDN registered account.
• https://msdn.microsoft.com/subscriptions/securedownloads/
• Use the search field to find and download the correct ISO file.
• Mount the Windows Server ISO and run Setup.exe.
• Use the option Download updates, drivers, and optional features (recommended) and click Next.
• Note: If you don't want to update during the in-place upgrade, press Change how setup downloads updates and select Not right now - !!! Not recommended !!!
• When the following screen is prompted enter your (25 digit) product key. Note: Do not use the public KMS key as listed here.
  
  
  
  
  
• In the next screen, select the image of the installed Windows Server edition and click Next.
• Then accept the EULA. To perform a in-place upgrade, you need to check keep personal files and apps. Then click Next.
• After clicking Next, an upgrade process will start checking for updates, when this is ready click install to start the in-place upgrade.