[SOLVED] windows server 2019 windows problem installing updates 2023 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5023702) Error

rafael12345

rafael12345

Active member
Joined
Mar 28, 2023
Posts
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Hello need some help to fix this issue on a windows server 2019 getting errors to install windows update,

windows problem installing updates 2023 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5023702) Error 0x80073701

I read some forums so I get some files that probably can help. Already ran sfc scan, DIM commands but still after 20% installation, windows updates saying that try again later. I check some the COMPONENTS and already have a zip file but it wont attach.

Check also some event logs and its saying Windows Update "Security Update for Windows (KB5023702) could not be installed because of error 2148469128".
 

Attachments

Last edited:
Microsoft Windows [Version 10.0.17763.2452]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>DISM /Online /Cleanup-Image /RestoreHEalth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1697

Image Version: 10.0.17763.2452

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Users\Administrator>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Users\Administrator>

Windows Version: Windows Server 2019 Datacenter x64 (10.0.17763.2452)
Start time: 2023-03-29T05:18:21
Hive scanned: %windir%\System32\config\COMPONENTS
Number of keys: 376650
Number of values: 1003231

==== Critical Errors ====
None

==== Corrupt Key Names ====
None

==== Corrupt Value Names ====
None

==== Corrupt Value Data Type ====
None

==== Corrupt Value Data ====
None

==== Repair Log ====
No possible repairs
 
I make some research and seems this package is not installed because some language package are causing the KB5023702 to fail the installation some of my AMIs include already other languages like Japanese or Russian so I need if there is some type of fix to be able to install that KB or how to fix it. Please let me know when possible.

BR
 
Hi and welcome to Sysnative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
The attachment would not let me upload it since is too large, here is the link where it can be download in my google drive thanks again for the support COMPONENTS
 
Hi,

Step 1. Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hello Max sorry for the long wait was kind of busy attach the SFCFix.txt, I see there is also a step 2! Let me check that too
 

Attachments

It failed with :
Microsoft Windows [Version 10.0.17763.2452]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1697

Image Version: 10.0.17763.2452


Error: 0x800f0827

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Users\Administrator>

Attached latest CBS log files. Thanks for the support
 

Attachments

Hello Max after rebooting it shows the following
Microsoft Windows [Version 10.0.17763.2452]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1697

Image Version: 10.0.17763.2452

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Users\Administrator>

Should I try to reinstall the KB again?
 
Hi,

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Thanks, please attach a copy of the COMPONENTS hive as well.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Afterwards attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Please attempt to update again with Process Monitor running. It seems multiple registry values are missing.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
 
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