[SOLVED] Windows Server 2019 Web Server (IIS) unable to install - 0x80073701

[madgunnercurz]

Hi,

Please can someone assist me with this issue I'm currently having.
I am trying to add the Web Server (IIS) feature to a Windows Server 2019 however I am receiving error 0x80073701.
I have searched all over and carrying out multiple different attempts of resolution but still have the same issue.

I have attached the CBS log, please let me know of anything else that is required.

Any help would be much appreciated.

Thanks,
Steven

 

[madgunnercurz]

Apologies, please find attached CBS zip and Components Scanner log.

 

[Maxstar]

Hi and welcome to Sysnative,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5008218

• Let me know if it says it was successful or you get the message: The update KB5008218 is not installed on this computer.

 

[madgunnercurz]

Hi Maxstar,

I can confirm I receive the message that it is not installed as per below screenshot.



Thanks,
Steven

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5008218

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[madgunnercurz]

Please find attached SearchReg log file.

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[madgunnercurz]

Please find attached Fixlog.

 

[Maxstar]

Great, please try to install the IIS feature again and post the result. If it fails attach a new copy of the CBS logs.

 

[madgunnercurz]

That has now installed successfully.

Thank you, much appreciated.

 

[Maxstar]

You're welcome. Glad to hear the ISS feature installed without any issues this time...