[SOLVED] Windows Server 2019 VDI golden image KB5044277 failed

[hey_tim]

I have been having issues with the windows update referenced in the title on server 2019 VDI golden image.

SFC /Scannow finds no violations

Dism/online /cleanup-image /restorehealth completes without issue.

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[hey_tim]

Thanks for the assistance on this, attached is the SFCFix.txt file as requested and an image of the output from the DIMS /online /cleanup-image /RestoreHealth command

 

[Maxstar]

Hi,

Great, please attempt to update and post the result. If it fails attach a new copy of the CBS logs.

 

[hey_tim]

Still failing but seems to have made it further than it did prior, I ran another sfc /scannow with no issues and dism/restore-health with no errors. Windows appears to attempt to apply the update but restarts and reverts the changes. As requested the CBS logs are attached.

 

[Maxstar]

2024-10-21 15:21:09, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Hi,

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[hey_tim]

As requested attached is the zip file.

Thanks again for your assistance.

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update again. If it fails attach a new copy of the CBS log and the Setupapi.dev.log.

 

[hey_tim]

Unfortunately I am seeing the same behavior it appears to download the update and install but after reboot it rolls back, attached are the files requested.

 

[Maxstar]

Please post the result of SFCFix (SFCFix.txt) to see if the fix completed succesfully or not?

 

[hey_tim]

As requested.

 

[Maxstar]

Start

SFCFix again to perform a file scan.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[hey_tim]

Here you go, thanks.

 

[Maxstar]

Hmm, nothing found! Please do the follwoing.

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a C:\Windows\System32\DriverStore\FileRepository\ehstorpwddrv.inf_amd64_fb92106dd2773d21 > "%userprofile%\Desktop\Dirlist.txt"

 

[hey_tim]

As requested.

 

[Maxstar]

Start

SFCFix again to perform a new search.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[hey_tim]

As requested.

 

[Maxstar]

Please reboot this server first and attempt to update again. If it fails attach a new copy of the CBS logs and the Setupapi.dev.log.

 

[hey_tim]

After reboot I am seeing the same behavior, attached are the files requested.

 

[Maxstar]

Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.