[SOLVED] Windows server 2019 Update failure

[pantsoffire]

Afternoon,
I have been trying to fix my windows server 2019 DISM and SFC but my windows update keeps failing. I was hoping maybe i could get some help.

 

[pantsoffire]

If it helps this is the error i keep getting: 0x80073712

and in the CBS log:
2024-10-04 14:40:30, Info CSI 0000338f Warning: Unable to repair payload file ([l:16]'ntlanman.dll.mui') for component ([l:98 ml:140]'wow64_microsoft-windows-ntlanman.resources_31bf3856ad364e35_10.0.17763.5830_en-us_93702e0c4eb3b49e') from backups directory with disposition (2). A backup file may not exist or may be corrupt. Falling back to WU.
2024-10-04 14:44:38, Error CSI 00003390 (F) Failed to clear possible corruptions file with status STATUS_SUCCESS and disposition 3[gle=0x80004005]
2024-10-04 14:44:38, Error CSI 00003391@2024/10/4:19:44:38.985 (F) Attempting to mark store corrupt with category [l:18 ml:19]'CorruptPayloadFile'[gle=0x80004005]

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[pantsoffire]

I think during my attempt to fix the issue myself i inadvertently made it worse. I was checking logs and error codes and an error message told me i needed to run this command Dism /Online /Cleanup-Image /StartComponentCleanup. Now DISM never finishes. I attached the DISM logs. It may be time to try and do an in place upgrade?

Maxstar, do you know when the sysnative classes open up next?

 

[Maxstar]

1. Please provide the latest CBS logs, this because the DISM log in not very helpful.
2. No, I don't now when the Windows Update Academy will accept new trainees!

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[pantsoffire]

sorry about that here are the logs

 

[Maxstar]

Please run the following DISM command first and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[pantsoffire]

Sorry this took so long DISM would not run.

 

[Maxstar]

Hi,

What message / error did you see after trying to run DISM?

 

[pantsoffire]

It wasn't so much an error message as what DISM was not doing. When i would run DISM commands in powershell they would show that they were ran but never finish. Something i would notice that would co-inside with this symptom would be that windows update service would be stuck in "stopping" and nothing could get it out of that state outside of a reboot.

I ran dism for 10days plus before you got back with me and it just would not fix anything. Just be stuck.

 

[Maxstar]

It may be time to try and do an in place upgrade?

Hi,

I think this is the best option at this stage to resolve all the issues.

 

[pantsoffire]

So I ran the in place upgrade and the system is working alot better but i get this error:0x80070005

Have you come across this error before?

 

[Maxstar]

Hi,

Yes, this is an Access Denied error! Which security software is installed on this server?

 

[pantsoffire]

God your good. I had Sophos installed on the server. I move to Microsoft ATP and the updates went though just fine!

 

[Maxstar]

Great, glad to hear the updates installes without an issues after moving to MS-ATP.
I will mark this thread as solved.