[SOLVED] Windows Server 2019 - Update Fail 0x08246007 since months (VM 2 of 2) - HFBSRVSAGE

[AAIC - David Lorenz]

Dear forum members,


my name is david lorenz from aaic soft systems gmbh in leipzig (germany). You already know me from the following post:

[SOLVED] - Windows Server 2019 - Update Fail 0x80070003 since months (VM 3 of 3)

We have a problem with the installation of comulative and .net updates. The updates fails again and again. The VM installs the updates but when I restart the windows it performs a rollback.
There are the timestemps:

- HFBSRVSAGE (Win + .Net)
- 15:47 Installation
- 16:15 Restart
- 16:17 First Re-Restart at 9%
- 16:21 Second Re-Restart at 11% perform rollback
- 16:40 Thierd Re-Restart and rollback
- 17:06 Boot (go live)


I hope you can help us because we dont know how to fix it.

Thanks in advance!

 

[Maxstar]

Hi,

Step 1. Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following commands one at a time into the command prompt and press enter after each.

reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"

• Once done, a file will appear on your desktop, called DriverDatabase.hiv.
• ZIP this file and attach it to your next reply.

 

[AAIC - David Lorenz]

@Maxstar ,

I restart the server but this takes very long. I will test this maybe tommorow and send you a feedback with the files.

 

[Maxstar]

No problem, perhaps you can post the result of step 2 first to take a look at?

 

[AAIC - David Lorenz]

Hello @Maxstar ,

at first I send you the file for step 2.
Now I restart the vm again to save the drivers file.

 

[AAIC - David Lorenz]

Hello @Maxstar ,

now I will send you the Drivers File. It was not easy to safe this file.

 

[Maxstar]

Hi,

Please post a copy of the COMPONENTS hive as well.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[AAIC - David Lorenz]

Hello @Maxstar ,

there you get the components hive.

 

[Maxstar]

Download

SFCFix and save it to your desktop.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[AAIC - David Lorenz]

Hello @Maxstar ,

thank you. There is the file.

 

[Maxstar]

Hi,

Could you please the following directory exists:

C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_a87eceb9bd76580c

Then..

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[AAIC - David Lorenz]

...

 

[Maxstar]

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs as wells as the setupapi.dev.log.

 

[AAIC - David Lorenz]

Good morning @Maxstar ,

I will test to update the system. Give me some minutes. Thanks!

 

[AAIC - David Lorenz]

Hello @Maxstar ,

you are a real microsoft architect .
It works.



Thank you very much.

 

[Maxstar]

Hi,

You're welcome. Glad to hear everything is up and running...
I'll mark this thread as solved.