Windows Server 2019 update error 0x800f0988 on 2023-11 Cumulative update and others

H

halhe

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Joined
Nov 24, 2023
Posts
20
Hello everyone,

I'm running a Windows Server 2019 1809 RODC which has been unable update after the KB5026362 update.

These updates were installed on a clean installation provided by Dell with English, French, Italian, Korean, Polish, German and Spanish language packs.

I've tried uninstalling the KB5026362 and got 0x80073701 error from that.

DISM /restorehealth and SFC /scannow both show up OK. Also ran DISM /startcomponentcleanup without any success.

Found some fixes on installing Korean language pack and uninstalling it without success, seems like many have experienced problems with the Dell image.

All help would be much appreciated, thank you in advance!
 

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Hi and welcome to Sysnative,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4516077
  • Let me know if it says it was successful or you get the message: The update KB4516077 is not installed on this computer.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4516077
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

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Great, please attempt to update and let me know the result. If it fails attach a new copy of the CBS logs.
 
Please attempt to update again with Process Monitor running.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link and the latest CBS logs for the time stamps...
 
Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

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Still no luck, gave me the same error after reaching 100% installing like always. SFCFix went through succesfully, CBS log attached too.
 

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Yes, still the same error, but for other components this time.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Please attempt to update again with Process Monitor running and attach the trace file and the latest CBS log.
 
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Afterwards reboot the server and attempt to update with Process Monitor running. If it fails attach a new copy of the CBS logs and the PML trace file.
 

Attachments

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