Windows Server 2019 Standard - Won't Update

[blackhat840]

I've been attempting to get our Windows Server 2019 Standard to update for a few weeks now, it looks like the prior admin never updated it after setting the server up. However, this server will not update and SFC /scannow does not work, it fails at 75% every single time. I've tried everything I know to do and even tried following tons of guides about DISM but nothing seems to work. Any help is greatly appreciated and I will get any logs needed.

 

[blackhat840]

Attaching Component Scanner file and CBS log

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[blackhat840]

@Maxstar Followed the guide, SFC is now able to complete without failure. SFCFix.txt is attached.

Cumulative Updates fail with error 0x80240034 for KB5039705 for your reference.

 

[Maxstar]

Hi,

Please attach the latest CBS logs as well as the Windows Update log.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[blackhat840]

Thank you Maxtor, attached are the cbs logs and Windows Update logs.

 

[Maxstar]

Please run the following commands in an elevated prompt and post the result.

net stop wuauserv
net stop cryptSvc
net stop bits
ren %SystemRoot%\SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net start cryptSvc
net start bits

 

[blackhat840]

Below is the results of the commands I ran. Ran the update after and failed to install. I've also attached the latest CBS and Windows Update log after this failure.

C:\Users\amccall.a>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Users\amccall.a>net stop cryptSvc
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.


C:\Users\amccall.a>net stop bits
The Background Intelligent Transfer Service service is stopping..
The Background Intelligent Transfer Service service was stopped successfully.


C:\Users\amccall.a>ren %SystemRoot%\SoftwareDistribution SoftwareDistribution.old

C:\Users\amccall.a>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.


C:\Users\amccall.a>net start cryptSvc
The Cryptographic Services service is starting.
The Cryptographic Services service was started successfully.


C:\Users\amccall.a>net start bits
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service was started successfully.

 

[Maxstar]

Please run the following DISM command first and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Maxstar]

Provide also a copy of the Components Based Servicing hive.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[blackhat840]

The DISM command completed successfully. Attached is the Component Based Servicing hive

 

[Maxstar]

Unfortunately, Components Based Servicing hive is badly damaged, several subkeys are missing or completely empty. Do you have (recent) backups of this server and in particular the SOFTWARE hive.

 

[blackhat840]

We have backups but this has apparently been an issue with this VM for over a year, maybe more. Would a repair from a server 2019 ISO fix this issue?

 

[Maxstar]

You can try to perform a repair install with the ISO to see what happens.