[SOLVED] Windows Server 2019 - KB5031361 failing to install

sysanalyst001 · Oct 17, 2023

KB5031361 is failing to install on my Windows Server 2019 VM whether I download the update from Windows Update Catalog and install it manually or via Settings -> Windows Update. Running dism /online /cleanup-image /restorehealth also fails and gives the error in the attached screenshot. Any ideas on how this could be fixed please?

Maxstar · Oct 23, 2023

Hi,

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:4592440

Let me know if it says it was successful or you get the message: The update KB4592440 is not installed on this computer.

sysanalyst001 · Oct 23, 2023

When I run that command, I get the error 'The update KB4592440 is not installed on this computer':

Maxstar · Oct 23, 2023

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB4592440

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

sysanalyst001 · Oct 23, 2023

Here's SearchReg.txt:

Maxstar · Oct 24, 2023

Hi,

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

sysanalyst001 · Nov 1, 2023

Apologies for the delay - here's Fixlog.txt:

Maxstar · Nov 1, 2023

Hi,

It seems you have ran the fixlist multiple, could you please provide the previous Fixlog as well, you can find them here C:\FRST\Logs.

sysanalyst001 · Nov 1, 2023

Yes I copied the first Fixlog after that had completed but couldn't find it after that. Here's the other one (there are only two in that folder):

Maxstar · Nov 1, 2023

Thanks this is the right log. Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

sysanalyst001 · Nov 1, 2023

That command failed again - here's the CBS log:

Maxstar · Nov 1, 2023

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5011503

Let me know if it says it was successful or you get the message: The update KB5011503 is not installed on this computer.

sysanalyst001 · Nov 1, 2023

When I run that wusa command, I get the message 'The update KB5011503 is not installed on this computer'.

Maxstar · Nov 1, 2023

1. Open a elevated command prompt and run the following command (to be sure that the COMPONENTS hive is loaded).

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2. Open

FRST64.exe as administrator and perform a registry search for:

Code:

KB5011503

3. Attach SearchReg.txt in your next reply.

sysanalyst001 · Nov 1, 2023

Here's SearchReg.txt:

Maxstar · Nov 1, 2023

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

sysanalyst001 · Nov 2, 2023

Here's fixlog.txt:

Maxstar · Nov 2, 2023

Hi,

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5014692

Let me know if it says it was successful or you get the message: The update KB5014692 is not installed on this computer.

sysanalyst001 · Nov 2, 2023

I ran that command and get the message 'The update KB5014692 is not installed on this computer'.

Maxstar · Nov 2, 2023

1. Open a elevated command prompt and run the following command (to be sure that the COMPONENTS hive is loaded).

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2. Open

FRST64.exe as administrator and perform a registry search for:

Code:

KB5014692

3. Attach SearchReg.txt in your next reply.

[SOLVED] Windows Server 2019 - KB5031361 failing to install

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