Windows Server 2019 fails to install kb5039705

M

memcdowell1s

Member
Joined
Jan 22, 2024
Posts
12
Hello, I had issues installing updates on a 2019 server image earlier this year but have been good since then until now (see [SOLVED] - Cannot install kb5034127 - Windows Server 2019).

Now, I'm attempting to install kb5039705 (also tried the earlier rollup) and failing again. SFC /SCANNOW came back clean, but DISM gives Error: 0x80244010 DISM failed. No operation was performed. For more information, review the log file.

See attached for CBS, DISM, and componentscanner logs. Appreciate any help!
 

Attachments

Hi,

Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Thank you for the help. Ran SFCFix with the provided file, but DISM still fails. See attached zip for DISM/CBS/SFCFix logs.
 

Attachments

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Thank you for the help SFCFix and DISM seemed to run successfully, but the update failed again. See attached for new round of CBS/DISM/SFCFix logs.
 

Attachments

Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.
 

Attachments

Thank you. Ran again, and update failed again with error 0x8007371b. See attached for latest CBS logs.
 

Attachments

Hi,

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    652ff1dfded79-622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Please attempt to update again with Process Monitor running.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
6. Attach also a new copy of the CBS logs.
 
Hi,

Please attach also the latest CBS logs, so I can use the time stamps as filter.
 
Open an elevated command prompt and run the following commands and copy and paste the result in your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-w..form-pluginpolicies_31bf3856ad364e35_10.0.17763.316_none_824465ce452d361c 
certutil -hashfile %systemroot%\WinSxS\Manifests\amd64_microsoft-windows-w..form-pluginpolicies_31bf3856ad364e35_10.0.17763.316_none_824465ce452d361c.manifest SHA256
 
Code: 
C:\WINDOWS\system32>dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-w..form-pluginpolicies_31bf3856ad364e35_10.0.17763.316_none_824465ce452d361c
 Volume in drive C is Local Disk
 Volume Serial Number is 865A-F40C
File Not Found

C:\WINDOWS\system32>certutil -hashfile %systemroot%\WinSxS\Manifests\amd64_microsoft-windows-w..form-pluginpolicies_31bf3856ad364e35_10.0.17763.316_none_824465ce452d361c.manifest SHA256
SHA256 hash of C:\WINDOWS\WinSxS\Manifests\amd64_microsoft-windows-w..form-pluginpolicies_31bf3856ad364e35_10.0.17763.316_none_824465ce452d361c.manifest:
12e138b1a4306cbebc2896ad0d9c2a88d806343b89df80d1208245575bffad11
CertUtil: -hashfile command completed successfully.

C:\WINDOWS\system32>
 
Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update again. If it fails attach a new copy of the CBS logs.
 

Attachments

Please reboot the server and attempt to update again. If it still fails attach a new copy of the CBS as well as the COMPONENTS and SBS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    652ff1dfded79-622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
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