[SOLVED] Windows Server 2019 error 0X800f0986

[geopro]

Hi,

I keep getting this error when trying to install updates. So far I've tried running troubleshooter, SFC and DISM tools, manual install etc with no luck. See attachments for details.

 

[Maxstar]

Hi and welcome to Sysnative,

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.

 

[geopro]

Hi,

CBS.zip file attached.

 

[Maxstar]

All the older logs are deleted. Please run the following DISM command and attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[geopro]

New copies attached.

 

[Maxstar]

Thanks, here's the first fix to replace the corrupted files.

Step 1. Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[geopro]

sorry, found it.

 

[Maxstar]

Oops, I've post the wrong canned speech, I just added the downloadlink for SFCFix in my previous post.

 

[geopro]

Step 1 done.

 

[Maxstar]

Great, SFCFix completed succesfully.

 

[geopro]

Step 2 completed successfully, I'll try the update again :)

 

[Maxstar]

Yes, please attempt to update. If it fails attach a new copy of the CBS log(s).

 

[geopro]

Update completed successfully. Thank you!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the update installed succesfully...
I'll mark this thread as solved.