[SOLVED] Windows Server 2019 Error 0x800f0982

[smartpart5]

Hello all!

I'm trying to apply KB5023702 on my DC and getting Error 0x800f0982. It seems that KB5011551 broke this make in march of 2022.

I ran the following command, but nothing is fixing this issue.

1. DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:E: /LimitAccess
2. scf /scannow

Attached is the cbs.log and dism.log.

Thank you!

 

[Maxstar]

Hi and welcome to Sysnative,

Could you please post a copy of the CBS folder with all the older logs, and a copy of the COMPONENTS hive.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[smartpart5]

Hello!

Logs.zip has been attached. Components was too large. Here is the link to that. COMPONENTS.zip
thank you!

 

[Maxstar]

Hi,

Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[smartpart5]

Hello,
Attached is the exported reg hive.

Thank you!

 

[Maxstar]

Could you please export the key as hive-file instead of *.reg.

 

[smartpart5]

Sorry. I should follow directions. Here you go.

 

[Maxstar]

No problem, here's the first fix.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[smartpart5]

The DISM command completed successfully. Attached is the SFCFix.txt.

 

[Maxstar]

Great, please attempt to update. If it fails attach a new copy of the CBS log(s).

 

[smartpart5]

This worked. Thank you so much!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the problem has been resolved..