[SOLVED] Windows Server 2019 Datacenter - KB5041578 Error 0x800f0985

[francisconf87]

Hi all!

I have two virtual machines running on VMWare with the same error on Windows Update - Error 0x800f0985.





SFC and DISM commands do not give good results, manual update also fails to implement and restarting update services also does not solve the problem.

I am attaching CBS.log and ComponentsScanner.txt from one of the VM with problems.

I would appreciate any help and from what I have seen you do a great job resolving these types of issues.

Thanks in advance.

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[francisconf87]

Hello! Thanks for the welcome and for the help. There goes the COMPONENTS file. Thank you.

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[francisconf87]

Hi! I attach the new files. Thank you.

 

[Maxstar]

The latest CBS log is clean, if DISM failed please provide the previous Cbs_Persist logs, if DISM completed successfully attempt to update again and post the result. If it fails attach the latest CBS logs.

 

[francisconf87]

Hi! Right, you were right. I updated again, it asked me to restart and there are no more errors in Windows Update.

Thanks a lot. Excellent work Maxstar.

You have my donation so that this forum continues to prosper.

Thank you.

 

[Maxstar]

Hi,

You're welcome. Glad I could help to resolve this issue and thanks for your donation to Sysnative...
I will mark this thread as solved.