[SOLVED] Windows Server 2019 - CU failed to install past few months.

S

seydee

Well-known member
Joined
Apr 17, 2023
Posts
66
Hi there,

I have a physical server that is running on Windows Server 2019 Std and has been experiencing windows cumulative update error for the past few months (error 0x80073701). Meanwhile the updates for .net run smoothly.

I have problem loading the event viewer too.

SFCScan no issue, DISM encounter issue. Error: 0x800f0954

I thank you beforehand and appreciate your advice on the issue that my server is facing.
 

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Hi and welcome to Sysnative,

Step 1. Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

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HI, glad to be here and found this site.

Thank you for your help.

The DISM command completed successfully.

Attached are the SFCFix, DISM and CBS log.
 

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Tried to re-run the windows backup and encounter Install error - 0x80073701 for 2023-03 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5023702).

Attached is the latest CBS file.
 

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Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4558998
  • Let me know if it says it was successful or you get the message: The update KB4558998 is not installed on this computer.
 
Hi,

I was able to run the command to uninstall the said KB successfully and require restarting of the server (a very long one).

When I re-run the command for second time. Got message "The update KB4558998 is not installed on this computer"
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4558998
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

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Please try to install the Windows Backup feature and let me know the result. If it fails attacch a new copy of the CBS log.
 
Rich (BB code): 
2023-04-19 18:35:58, Error                 CSI    00000009 (F) STATUS_SXS_ASSEMBLY_MISSING #2021# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2023-04-19 18:35:58, Error                 CSI    0000000a (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1863# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-BLB-Deployment-LanguagePack, version 10.0.17763.1, arch amd64, culture [l:5]'pl-PL', nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~pl-PL~10.0.17763.1.WindowsServerBackup', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2023-04-19 18:35:58, Info                  CBS    Failed to pin deployment while resolving Update: Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~pl-PL~10.0.17763.1.WindowsServerBackup from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2023-04-19 18:35:58, Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~it-IT~10.0.17763.1 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Please upload a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and try to install the Windows Backup future again. If it fails attach a new copy of the CBS logs.
 

Attachments

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

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