Windows Server 2019 can't install cumulative updates

[sekomi]

Hello,
I have a Windows Server 2019 that can't install updates. Last successful installed update was on 03.2021.
I followed the posting instructions but with no luck.

Any help on repairing this server would be greatly appreciated!

 

[Maxstar]

Hi and welcome to Sysnative,

I will look into your problem.
Note: I'm currently in training so my posts will need to be approved by the Sysnative instructors.

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the computer and run the System File Checker again.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, and press enter.
  

  sfc /scannow

• Wait for this to finish before you continue
• Now copy and paste the following command into it, and press enter.
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

  This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[sekomi]

Hi Maxstar!

Thank you, for you support.
I applied the SFCFix.
Here are the logs.

After the reboot i was optimistic to try the windows update, but there was an error again (CBS2_Update_failed.log).

It would be wonderful if you could look at the error.

Thanks,
Sekomi

 

[Maxstar]

Hi,

Browse to this folder: C:\SFCFix and attach SFCFix (2022-04-05 <time>).txt to your next post.

Then:

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[sekomi]

Hi,

Here the files:
SFCFix (2022-04-05 01'21'40.007).txt

and
there isn't C:\Windows\INF\setupapi.dev

I found only setupapi.dev.log

 

[Maxstar]

Hi,

Open an elevated command crompt and run the following command. Copy and paste the result in your next post.

dir C:\Windows\WinSxS\amd64_dual_usb.inf_31bf3856ad364e35_10.0.17763.1554_none_9257797d9d526174

 

[sekomi]

Hi,

Folder C:\Windows\WinSxS\amd64_dual_usb.inf_31bf3856ad364e35_10.0.17763.1554_none_9257797d9d526174

11.03.2021 14:56 <DIR> .
11.03.2021 14:56 <DIR> ..
11.03.2021 14:56 <DIR> f
11.03.2021 14:56 <DIR> r
11.03.2021 14:56 41.932 usb.inf
11.03.2021 14:56 179.016 usbccgp.sys

 

[Maxstar]

Run

SFCFix again to get a copy of this folder.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called Files.zip.
• Attach this file as attachment to your next reply.

 

[sekomi]

Hi,
here is Files.zip

 

[Maxstar]

Hi,

Please run SFCFix again (as described in post #9) with the attached script file.

 

[sekomi]

Hi,

this is the result

 

[Maxstar]

Hi,

Please run SFCFix again with the attached script file.

 

[sekomi]

Hi,
this are the log files.
I tried to update the server but with no luck.

 

[Maxstar]

Hi,

Please attach also a new copy of the following log: C:\Windows\INF\setupapi.dev.log

 

[sekomi]

Hi,

thank you!

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[sekomi]

Hi,
Fixlog.txt is attached (only in German).

 

[sekomi]

Hi,
the update failed again.

 

[sekomi]

Hi Maxstar,
do you need more information?

Thank you for you continued help!