[SOLVED] Windows Server 2019 BSOD SYSTEM_SERVICE_EXCEPTION (3b)

[Richard01]

Hello,
im getting bsod on windows server multiple times a week can you help me fix this problem?
Thanks

C:\Users\Administrator>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\Users\Administrator>

C:\Users\Administrator>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1697

Image Version: 10.0.17763.1935

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

[/CODE]

SFCFix Has Crashed


Something has gone horribly wrong and SFCFix has crashed. Would you like SFCFix
to submit a crash report to the developer so that this problem can be fixed?
Type "y" for yes or "n" for no and press enter to continue:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-06-07 16:23:22.877
Microsoft Windows Server 10 Build 17763 - amd64
Not using a script file.




SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2021-06-07 16:23:29.537
----------------------EOF-----------------------

EDIT added File collection

 

[x BlueRobot]

You've created two different threads? Are they the same server?

 

[x BlueRobot]

Please ensure that you follow these posting instructions - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

 

[Richard01]

You've created two different threads? Are they the same server?

its different servers
sorry i used these instructions
Windows Update Forum Posting Instructions

 

[x BlueRobot]

CloudPoint appears to be causing issues, I would suggest looking for an update or removing the program if it isn't "mission critical".

19: kd> lmvm cphost
Browse full module list
start             end                 module name
fffff805`3b270000 fffff805`3b282000   cphost   T (no symbols)          
    Loaded symbol image file: cphost.sys
    Image path: cphost.sys
    Image name: cphost.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Apr  2 06:03:08 2021 (6066A58C)
    CheckSum:         0001C96A
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

19: kd> .cxr 0xfffff20c0d28ac60
rax=0000000000000000 rbx=ffffb9049a011080 rcx=ffffa300487c0180
rdx=0000000000000000 rsi=fffff20c14099c90 rdi=ffffb904a1a12080
rip=fffff8052eeda4ce rsp=fffff20c0d28b650 rbp=0000000000000000
 r8=ffffb9049a011118  r9=ffffb9049a011128 r10=ffffb9049a011118
r11=fffff20c0d28b7e8 r12=0000000000000000 r13=ffffb90498eb3080
r14=0000000000000118 r15=0000000000000013
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!KiAttachProcess+0x11e:
fffff805`2eeda4ce 0f22de          mov     cr3,rsi

19: kd> !error 00000000c0000096
Error code: (NTSTATUS) 0xc0000096 (3221225622) - {EXCEPTION}  Privileged instruction.

Looks like it was attempting to update the CR3 register with a new page directory base when attaching to a process. You can only do this while the CPL is 0. I'm wondering if the segment selector is stored as decimal when it is 10 or less? Otherwise, the bugcheck doesn't make sense.

 

[Richard01]

hi thanks for reply i cant really unninstall it its server for zero clients tried reinstalling it with revo so i see if it helps

 

[Richard01]

can it be anything else?

 

[x BlueRobot]

The issue is with CloudPoint; if you're unable to remove it, then I suggest contacting their support team and raising a support ticket with them.

 

[Richard01]

Thanks, contacted them released new update seems to be fine.

 

[x BlueRobot]

How long has it been without any crashes?

 

[Richard01]

Hi like 4-5 days

 

[x BlueRobot]

That's good news! I'll mark this thread as solved for now then, please let me know if you have any other issues.