[SOLVED] Windows Server 2019 - 2023-10 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5031361) -Error 0x80073701

S

skipITjob

Member
Joined
Oct 28, 2022
Posts
22
I am trying to install KB5031361 on a WS2019 VM.
I get the 0x80073701 error
Code: 
PS C:\Windows\system32> sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
PS C:\Windows\system32> Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Windows\system32>
KB5030214 failed with the same error code.

Any help would be appreciated.
 

Attachments

Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5025229
  • Let me know if it says it was successful or you get the message: The update KB5025229 is not installed on this computer.
 
Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB5025229) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB5025229
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb5025229-x64_51315f30dd290d51ba049760d7c107c4b90b27c7.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5025229-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Sadly that didn't work either.

Code: 
C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5025229-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

Processing 1 of 1 - Adding package Multiple_Packages~~~~0.0.0.0
[==                         4.9%                           ]
An error occurred -  Error: 0x800f0982

Error: 0x800f0982

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 

Attachments

Rich (BB code): 
2023-10-30 13:46:10, Error                 DISM   DISM Package Manager: PID=5704 TID=7028 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f0982)
2023-10-30 13:46:10, Info                  DISM   DISM Package Manager: PID=5704 TID=7028 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2023-10-30 13:46:10, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800F0982

Please post the latest CBS logs, the DISM log is not very helpful in this case.
 
I see a number of issues in relation to the Japanse language pack.

1. Is the ja-JP language pack installed on this server?
2. Is this language pack and or other removed from this server?
 
Please run the following command in an elevated command prompt and attach DISM-lang.txt to your next post.
Code: 
DISM /online /get-intl > "%USERPROFILE%\desktop\DISM-lang.txt"
 
Code: 
Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.4252

Reporting online international settings.

Default system UI language : en-GB
The UI language fallback is : en-US
System locale : en-GB
Default time zone : GMT Standard Time
Active keyboard(s) : 0809:00000809
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)

Installed language(s): de-DE
  Type : Partially localized language, MUI type.
  Fallback Languages en-US
Installed language(s): en-GB
  Type : Partially localized language, MUI type.
  Fallback Languages en-US
Installed language(s): en-US
  Type : Fully localized language.
Installed language(s): es-ES
  Type : Partially localized language, MUI type.
  Fallback Languages en-US
Installed language(s): fr-FR
  Type : Partially localized language, MUI type.
  Fallback Languages en-US
Installed language(s): it-IT
  Type : Partially localized language, MUI type.
  Fallback Languages en-US
Installed language(s): ko-KR
  Type : Partially localized language, MUI type.
  Fallback Languages en-US
Installed language(s): pl-PL
  Type : Partially localized language, MUI type.
  Fallback Languages en-US

The operation completed successfully.
 
Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5025229
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Open an elevated command prompt, run the following commands and post the result in our next post.
Code: 
SFC /Scannow
DISM /online /cleanup-image /RestoreHealth
 
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