[SOLVED] Windows server 2016 Windows update Error code: (0x80073712)

P

pontusbjorn

Well-known member
Joined
Feb 22, 2024
Posts
47
Hello,

Yet another server with update issues 🙃
SFC and DISM runs without problem

Componentsscanner
Code: 
== Missing Registry Values ==
CanonicalData\Deployments\25b6393fb33..3400fd7af88_31bf3856ad364e35_10.0.14393.447_a8ba00dce5bed8d1 | appid
CanonicalData\Catalogs\2cc712990de1bcfee3d2edeebe8ae685637d47db58ac7848d217811258ca478f | c!2542ed7ba30..29664886beb_31bf3856ad364e35_10.0.14393.4169_8975c4009863c6ac (CanonicalData\Deployments\2542ed7ba30..29664886beb_31bf3856ad364e35_10.0.14393.4169_8975c4009863c6ac exists without corresponding c! mark)
and CBS find a bunch of [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

logs.zip
 
Hi.

Could you please upload the CBS logs again, the link is expired. Provide also a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Please provide also an (*.hiv) export of the Component Based Servicing hive.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
I'll need to setup a VM with some very old (and expired) updates to rebuild the corrupted registry key, so this can take some time.
 
Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Thanks for the fast work Maxstar, i ran the SFCFIX rebooted and ran windows update, now it says
2024-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5035855) - Error 0x80092004

CBS
 
Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Hello Maxstar,

Rebooted after SFCFix and ran updates: 2024-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5035855) - Error 0x80092004
LOGS
 
Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot te server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Last edited:
Same error, 2024-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5035855) - Error 0x80092004
LOGS
 
Rich (BB code): 
2024-04-08 12:40:10, Info                  CSI    00000019 Couldn't find the hash of component: 2542ed7ba30114f6b59b929664886beb, version 10.0.14393.4169, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the catalog [l:96]'\SystemRoot\WinSxS\Catalogs\2cc712990de1bcfee3d2edeebe8ae685637d47db58ac7848d217811258ca478f.cat'.

2024-04-08 12:40:10, Error                 CSI    0000001a@2024/4/8:10:40:10.308 (F) onecore\base\wcp\componentstore\csd_winners.cpp(1719): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]

Step 1. Run
61f7aba7309a1-ComponentsScanner_Icon.png
ComponentsScanner again.
  • Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
  • Follow the on-screen instructions.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Post the logfile ComponentsScanner.txt as attachment into your next reply.

Step 2. Upload a new copy of your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Code: 
== Missing Registry Values ==
CanonicalData\Catalogs\2cc712990de1bcfee3d2edeebe8ae685637d47db58ac7848d217811258ca478f | c!2542ed7ba30..29664886beb_31bf3856ad364e35_10.0.14393.4169_8975c4009863c6ac (CanonicalData\Deployments\2542ed7ba30..29664886beb_31bf3856ad364e35_10.0.14393.4169_8975c4009863c6ac exists without corresponding c! mark)

Components.zip
 
Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot te server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Thanks for the patience Maxstar, same error:
2024-03 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5035855) - Error 0x80092004
LOGS
 
Hi,

Please attempt to update again with Process Monitor running.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
6. Attach a also a new copy of the CBS logs for the time stamps.
 
Hello Maxstar, sorry for late response i've been away...

Had som trouble with the logs file being to big, so i had to extend the disk size, after that some patches were installed, but now i get error:

2024-04 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5036899) - Error 0x80092004

Had to upload the files to Google Drive instead due to the size, hope it's OK
CBS.zip
Logfile.PML


Code: 
Security Update  KB5035962     NT AUTHORITY\SYSTEM  21/03/2024 00:00:00
Update           KB5036609     NT AUTHORITY\SYSTEM  17/04/2024 00:00:00
Security Update  KB5037016     NT AUTHORITY\SYSTEM  17/04/2024 00:00:00
 
Hi,

No problem at all, please post also a new copy of the COMPONENTS hive because some things have been changed.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
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