Windows Server 2016 Windows Update Error (0x80073712) - unable to install current 2023-05 Cumulative Update

H

Help-seeker

New member
Joined
May 12, 2023
Posts
2
Hello

We have a Windows Server 2016 Datacenter that has not received any updates from Microsoft for a very long time. In the meantime we have tried a lot but always failed.
Here is the link to the desired data according to the following instructions from you: Windows Update Forum Posting Instructions
The screenshots are in German, because it is a German installation. I hope they are still readable and meaningful.

Errorcode: 0x80073712

Result: sfc /scannow
Process start on 12.05.2023 13:55 hrs
Code: 
C:\Users\Administrator>sfc /scannow

Systemsuche wird gestartet. Dieser Vorgang kann einige Zeit dauern.

Überprüfungsphase der Systemsuche wird gestartet.
Überprüfung 100 % abgeschlossen.

Vom Windows-Ressourcenschutz wurden beschädigte Dateien gefunden, und
einige davon konnten nicht repariert werden. Weitere Informationen finden Sie in der Datei "CBS.Log" unter "windir\Logs\CBS\CBS.log",
z.B. "C:\Windows\Logs\CBS\CBS.log".
Hinweis: Bei der Offlinewartung wird die Protokollierung derzeit nicht unterstützt.

Result: dism /online /Cleanup-Image /RestoreHealth
Process start 12.05.2023 14:13 hrs
Code: 
C:\Users\Administrator>dism /online /cleanup-image /restorehealth

Tool zur Imageverwaltung für die Bereitstellung

Version: 10.0.14393.3241

Abbildversion: 10.0.14393.3241

[==========================100.0%==========================]

Fehler: 1726

Der Remoteprozeduraufruf ist fehlgeschlagen.

Die DISM-Protokolldatei befindet sich unter "C:\Windows\Logs\DISM\dism.log".

Result: ComponentsScanner
see Attachments

Result: CBS Folder Export
see Attachments

Result: DISM Folder Export
see Attachments

Further results of examinations / tests / work:

1. resetting the Windows Update client with PowerShell.
The Reset-WUComponents command stops services, re-registers DLLs and cleans up the C:\Windows\SoftwareDistribution folder, etc. The full protocol from How to Reset Windows Update Components to Fix Update Errors? | Windows OS Hub
Install-Module -Name PSWindowsUpdate
Reset-WUComponents -verbose
Result:
Code: 
PS C:\Users\Administrator> Reset-WUComponents -verbose
Step 1: Stop Windows Update services
AUSFÜHRLICH: Background Intelligent Transfer Service (BITS)
AUSFÜHRLICH: Windows Update (wuauserv)
AUSFÜHRLICH: Application Identity (appidsvc)
AUSFÜHRLICH: Cryptographic Services (cryptsvc)
Step 2: Delete the qmgr*.dat files
AUSFÜHRLICH: Deleting the C:\ProgramData\Microsoft\Network\Downloader\qmgr0.dat files.
AUSFÜHRLICH: Deleting the C:\ProgramData\Microsoft\Network\Downloader\qmgr1.dat files.
Step 3: Backup softare distribution folders
AUSFÜHRLICH: Renaming Software Distribution folder to C:\Windows\SoftwareDistribution.bak2
AUSFÜHRLICH: Renaming CatRoot  folder to C:\Windows\System32\Catroot2.bak2
Step 4: Remove old Windows Update logs
AUSFÜHRLICH: Deleting the C:\Windows\WindowsUpdate.log files.
Step 5: Reset Windows Update services
AUSFÜHRLICH: Reset BITS service
AUSFÜHRLICH: Reset Windows Update service
Step 6: Reregister dll's
AUSFÜHRLICH: regsvr32.exe / s atl.dll
AUSFÜHRLICH: regsvr32.exe / s urlmon.dll
AUSFÜHRLICH: regsvr32.exe / s mshtml.dll
AUSFÜHRLICH: regsvr32.exe / s shdocvw.dll
AUSFÜHRLICH: regsvr32.exe / s browseui.dll
AUSFÜHRLICH: regsvr32.exe / s jscript.dll
AUSFÜHRLICH: regsvr32.exe / s vbscript.dll
AUSFÜHRLICH: regsvr32.exe / s scrrun.dll
AUSFÜHRLICH: regsvr32.exe / s msxml.dll
AUSFÜHRLICH: regsvr32.exe / s msxml3.dll
AUSFÜHRLICH: regsvr32.exe / s msxml6.dll
AUSFÜHRLICH: regsvr32.exe / s actxprxy.dll
AUSFÜHRLICH: regsvr32.exe / s softpub.dll
AUSFÜHRLICH: regsvr32.exe / s wintrust.dll
AUSFÜHRLICH: regsvr32.exe / s dssenh.dll
AUSFÜHRLICH: regsvr32.exe / s rsaenh.dll
AUSFÜHRLICH: regsvr32.exe / s gpkcsp.dll
AUSFÜHRLICH: regsvr32.exe / s sccbase.dll
AUSFÜHRLICH: regsvr32.exe / s slbcsp.dll
AUSFÜHRLICH: regsvr32.exe / s cryptdlg.dll
AUSFÜHRLICH: regsvr32.exe / s oleaut32.dll
AUSFÜHRLICH: regsvr32.exe / s ole32.dll
AUSFÜHRLICH: regsvr32.exe / s shell32.dll
AUSFÜHRLICH: regsvr32.exe / s initpki.dll
AUSFÜHRLICH: regsvr32.exe / s wuapi.dll
AUSFÜHRLICH: regsvr32.exe / s wuaueng.dll
AUSFÜHRLICH: regsvr32.exe / s wuaueng1.dll
AUSFÜHRLICH: regsvr32.exe / s wucltui.dll
AUSFÜHRLICH: regsvr32.exe / s wups.dll
AUSFÜHRLICH: regsvr32.exe / s wups2.dll
AUSFÜHRLICH: regsvr32.exe / s wuweb.dll
AUSFÜHRLICH: regsvr32.exe / s qmgr.dll
AUSFÜHRLICH: regsvr32.exe / s qmgrprxy.dll
AUSFÜHRLICH: regsvr32.exe / s wucltux.dll
AUSFÜHRLICH: regsvr32.exe / s muweb.dll
AUSFÜHRLICH: regsvr32.exe / s wuwebv.dll
Step 7: Reset WinSock
AUSFÜHRLICH: netsh winsock reset
Step 8: Reset Proxy
AUSFÜHRLICH: netsh winhttp reset proxy
Step 9: Start Windows Update services
AUSFÜHRLICH: Cryptographic Services (cryptsvc)
AUSFÜHRLICH: Application Identity (appidsvc)
AUSFÜHRLICH: Windows Update (wuauserv)
AUSFÜHRLICH: Background Intelligent Transfer Service (BITS)
Step 10: Start Windows Update services
AUSFÜHRLICH: wuauclt /resetauthorization /detectnow
PS C:\Users\Administrator> Microsoft Windows [Version 10.0.14393]

-> Result: no improvement still the same error


2. run DISM with the source path
ISO image Windows Server 2016 inserted
Check which version is on the disc
Get-wiminfo /wimfile:e:\sources\install.wim

Dism with path and correct Windows version selected
Dism /online /cleanup-image /restorehealth /source:e:\sources\install.wim:4 /LimitAccess
Code: 
C:\Users\Administrator>dism /online /cleanup-image /restorehealth /source:e:\sources\install.wim:4 /limitAccess

Tool zur Imageverwaltung für die Bereitstellung
Version: 10.0.14393.3241

Abbildversion: 10.0.14393.3241

[===========================94.6%======================    ]
Fehler: 0x800f081f

Die Quelldateien wurden nicht gefunden.
Geben Sie mit der Option "Quelle" den Ort der Dateien an, die zum Wiederherstellen des Features erforderlich sind. Weitere Informationen zum Angeben eines Quellorts finden Sie unter "http://go.microsoft.com/fwlink/?LinkId=243077".

Die DISM-Protokolldatei befindet sich unter "C:\Windows\Logs\DISM\dism.log".

-> Result: no improvement still the same error


3. more
Clean Up the WinSxS Folder -> no improvement
WSUS Offline Update - Update Microsoft Windows and Office without an Internet connection -> Download and Install Updates with WSUS Offline Update -> no improvement
SFCFix Official Download - Repair Windows Update -> no improvement,
Testing various workarounds from the internet (deleting registry values -> only made it worse, deleting files in the Windows directory, etcetera)

We are really at the end of our tether and hope to get a solution or another approach from you.


Many greetings Wolfgang
 

Attachments

Hi and welcome to Sysnative,

Help-seeker said:
Testing various workarounds from the internet (deleting registry values -> only made it worse, deleting files in the Windows directory, etcetera)
Click to expand...

Could you please explain what you have tried and deleted into the registry and the Windows directory?

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4507460
  • Let me know if it says it was successful or you get the message: The update KB4507460 is not installed on this computer.
 
Hi and thanks for your reply,
After executing your command it says "The update KB4507460 is not installed on this computer".
 
Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4507460
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
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