[SOLVED] Windows Server 2016 Updates failing

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port24

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Oct 13, 2023
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Hello, I have a Windows Server 2016 Datacenter and i'm having the following Windows Updates failing: KB5030504 & KB5031362.
Any help will be appreciated.

2023-09 Servicing Stack Update for Windows Server 2016 for x64-based Systems (KB5030504) - Error 0x8000ffff
2023-10 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5031362) - Error 0x8000ffff

I've done the clean boot and disabled my antivirus.

Step #1 - Run SFC Scan fails
C:\Users\Administrator>sfc /scannow
Beginning system scan. This process will take some time.
There is a system repair pending which requires reboot to complete. Restart
Windows and run sfc again.
- reboot does not make a difference

Step #2 - Run SURT/DISM
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Step #3 - Run ComponentsScanner
Attached, along with CBS.log

Thank you very much for taking the time to look at this for me!
 

Attachments

It's been nearly 2 weeks, is anyone able to offer any type of support?
Thank you!
 
Hi and welcome to Sysnative,

Sorry for the delay, can you please upload your COMPONENTS hive to look at.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Thank you Maxstar,
Step 1 completed, SFCFix.txt attached.
Step 2 completed successfully, dism_success.png screenshot attached

Step 3, rebooted and retried Windows Update which failed again, updates_failed.png screenshot attached

CBS.zip attached.
 

Attachments

  • updates_failed.png
    updates_failed.png
    39.1 KB · Views: 2
  • SFCFix.txt
    SFCFix.txt
    16.8 KB · Views: 2
  • CBS.zip
    CBS.zip
    5.4 MB · Views: 2
  • dism_success.png
    dism_success.png
    42.9 KB · Views: 5
Rich (BB code): 
2023-10-25 10:35:56, Info                  CBS    Failed reading Identity for driver operation sequenceID 10 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2023-10-25 10:35:56, Info                  CBS    Failed loading a driver operation [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2023-10-25 10:35:56, Error                 CBS    Doqi: Failed loading driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards reboot the system and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

FRST64.exe ran successfully but upon reviewing the attached Fixlog.txt it seems that nothing happened due to permissions. Ran it as Administrator twice.
 

Attachments

Please post a new copy of the CBS hive and the latest CBS logs.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Please try the following fix to delete the DOQ key.

Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Hi,

Yes, please restart the server and attempt to update again. If it fails attach a new copy of the CBS logs.
 
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