Windows Server 2016 - Update stuck at old KB5012170. Now depend on manual update.

S

seydee

Well-known member
Joined
Apr 17, 2023
Posts
66
Hello there, Good Day!

I have a physical server running on Windows Server 2016 Standard. Windows update has been stuck at an old security KB5012170. The only way working to install is manually. Beside that, the current CPU usage is at constant 26% even when idling.

SFCScan no issue, DISM operation completed successfully and components scanner did not found any corruptions.

I thank you beforehand and appreciate your advice on the issue that my server is facing.

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Attachments

Would like to provide an update on my re-attempt to fix the issue. Clone a test computer and clean the update catalog folder by rename the SoftwareDistribution folder.

The latest available KB show up and can be installed pending restart. Problem happen after restart to completed update which resulted in boot error.

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Dear Admin.

Please kindly help to look into the issue that my server is facing. Your time and advice are deeply appreciated. Thank you.
 
Hi,

Could you please check if the following dump files exists?

C:\Windows\Minidump\*.dmp
C:\Windows\Memory.dmp
 
Hi Maxstar.

Thank you so much for the respond.

The clone server (VM) that hit blue screen has been removed due to lack of space in our existing physical server especially the growing snapshot file.

The issue and state of the production server remain the same as in the first post.
 
Hi,

Open an elevated command prompt, run the following command and attach UpdateList.txt to your next post.
Code: 
wmic qfe list brief /format:texttablewsys > "%userprofile%\Desktop\UpdateList.txt"
 
Hi,

Download
62877701aaac2-WusWowHide24.png
wushowhide.diagcab to hide an update.
  • Double click on the wushowhide.diagcab file and press Next.
  • Now the tool will search for updates and performs a scan to detect problems.
  • When this process is complete click on Hide updates.
  • Now an overview will appear with updates that have not yet been installed.
  • Select KB5012170 and press Next and let me know the result.
  • When the troubleshooting has complete you can close the tool.
 
Hi,

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply.
 
Please disconnect this server from WSUS and try to update using Windows Update itself and post the result. If it fails attach a new copy of the CBS logs.
 
Tried few method (exclude from the GPO, disjoin from domain) that will disconnect the server from getting update from WSUS but not working. Still stuck in this page when open the check for update.

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Please post the latest CBS log and the Windows Update log.

Export the Windows Update log
  • Right-click on the Start button and click Windows PowerShell (Admin).
  • Copy and paste the following command into it, press enter afterwards
Code: 
Get-WindowsUpdateLog
  • Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
  • Attach the logfile WindowsUpdate.log to your next reply.
 
  • Open the startmenu and type gpedit.msc and press enter.
  • Navigate to: Computer Configuration > Policies > Windows Settings > Security Settings > System Services.
  • Check if the service Delivery Optimization is set to disabled?
 
Only able to navigate to Security Settings and unable to locate the service Delivery Optimization

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Please check the following location:
Computer Configuration > Administrative Templates > Windows Components > Delivery Optimization > Download Mode?
 
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