Windows Server 2016 Update problem - Error: 1734 - The array bounds are invalid.

S

swagner

Member
Joined
Aug 8, 2024
Posts
20
Hi,

we are running Windows Server 2016 Datacenter server.
Updates failed, so i tried sfc /scannow, Dism /online /cleanup-image /scanhealth and Dism /online /cleanup-image /restorehealth which yieled Error: 1734 - The array bounds are invalid (see following image).


err.png


Then i tried to fix errors with SFCFix.exe, but it reported that everything seemed ok.

See the latest CBS.log and DISM.log attached.

Thx for any help.
Stefan Wagner
 

Attachments

Here is the report from component scanner. Nothing special - everything seems ok:



ComponentsScanner Version 1.5.1.0 by sysnative.com
Windows Version: Windows Server 2016 Datacenter x64 (10.0.14393.6981)
Start time: 2024-08-08T16:24:29
Hive scanned: %windir%\System32\config\COMPONENTS
Number of keys: 246486
Number of values: 629711

==== Critical Errors ====
None

==== Corrupt Key Names ====
None

==== Corrupt Value Names ====
None

==== Corrupt Value Data Type ====
None

==== Corrupt Value Data ====
None

==== Repair Log ====
No possible repairs

==== Warnings ====
None


Storing 0KB in C:\Users\adm.sw\AppData\Local\Sysnative\ComponentsScanner

Finish Time: 2024-08-08T16:38:48. Corruption scan time: 843,0547903s
===========================EOF===========================
 
Hi and welcome to Sysnative,

Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

Follow these instructions to remove two updates.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4580346
wusa /uninstall /KB:5004948
  • Let me know if it says it was successful or you get the message: The updates KB4580346 and KB5004948 are not installed on this computer.
 
I got "The updates KB4580346 and KB5004948 are not installed on this computer." or to be more precise the german equivalent.
 
I can read German, so you can post the result without translation.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4580346;KB5004948
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Step 1. Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Code: 
DISM /online /cleanup-image /RestoreHealth

resulted again in error 1734.

CBS.log attached.
 

Attachments

The Fix with FRST failed, have you changed the Fixlist.txt, this because the Fixlog.txt does not compare with the Fixlist.

Please run step 1 in post #9 again.
 
Ok, i am running it again. Maybe a copy/paste issue because i copied the result text from the remote server instead of the file.
 
Here the Fixlog.txt
The DISM command went through:
1723538509952.png

But starting Windows Update leads to error 0x80244022.
 

Attachments

Great, this looks much better. Bu please post the latest CBS logs for the update issue.
 
Please attempt to update again and provide a complete copy of the CBS folder.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
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