[SOLVED] Windows server 2016 update no progress it fails

[it115]

Hi i have tried to run Windows update on Server 2016. It does not do anything or give any details that it has failed.
Have tried both sfc /scannow and Dism /Online /Cleanup-Image /RestoreHealth and both give no error output.
Have attached the cbs logs. Kindly advice.

 

[it115]

Hi any help on this would be appreciated.

 

[Maxstar]

Hi,

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[it115]

please see logs attached

 

[Maxstar]

Hmm, very strange result with only lines like the following one:

1601/01/01 00:00:00.0000000 468   5964                  Unknown( 199): GUID=cf7934f2-f666-35eb-6051-35f331c73767 (No Format Information found).

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[it115]

Please see files attached

 

[Maxstar]

2024-07-27 10:37 - 2024-07-27 10:37 - 000000000 ____D C:\61557f383b41eeb0c85d
2024-07-05 12:33 - 2024-07-05 12:33 - 000000000 ____D C:\226cbad9bee0642f6b3e0a

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a C:\61557f383b41eeb0c85d > "%userprofile%\Desktop\Dirlist.txt"
dir /s /a C:\226cbad9bee0642f6b3e0a >> "%userprofile%\Desktop\Dirlist.txt"

 

[it115]

As requested

 

[Maxstar]

Is this server connected to an WSUS server?

 

[it115]

That's what i was checking earlier. It was previously but not anymore. Its a domain controller this machine is

 

[Maxstar]

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• Copy and paste the following command line and press Enter.

reg export "HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" "%userprofile%\desktop\RegExp.txt"

• When finished, a logfile called RegExp.txt is saved on your desktop.
• Post the logfile as attachment in your next reply.

 

[it115]

Output from reg query

 

[Maxstar]

Please run the following command in an elevated prompt:

gpupdate /force

Then try to update again and take a screenshot of the Windows Update window under Settings > Update & Security.

 

[it115]

Have done the above. It always tries to get the new released update , however no progress. I have restarted server, turned off and on the windows update service. have run dism and sfc/scannow before attempting to contact your support tbh.

 

[Maxstar]

Please run the following commands and try to download the updates again.

net stop wuauserv
net stop cryptSvc
net stop bits
ren %SystemRoot%\SoftwareDistribution SoftwareDistribution.old 
net start wuauserv
net start cryptSvc
net start bits

 

[it115]

I believe there is an issue with Windows update services. I wouldnt stop either and i am unable to rename the Softwaredistribution folder.
Please allow me sometime and i will try to manually stop the service. Appreciate your help on this

 

[Maxstar]

Please run the following commands, copy the output of the first two commands and attach services.txt to your next post.

sc query wuauserv
sc qc wuauserv
WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[it115]

Thank you. I believe its all going to come through. Disabled the windows update service and rebooted the server and ran the
net stop cryptSvc and net stop bits and renamed the softwaredistribution folder.
Now i can see the new softwaredistribution folder and the old one. Fingers crossed while its downloading the new updates.

 

[Maxstar]

Great, let me know the result...

 

[it115]

Thank you so much. Just rebooted the server last night and all seemed ok with the updates installed.