[SOLVED] Windows Server 2016 - unable to install features / run DISM

msssu · Nov 4, 2022

Hi,

We have a system that is no longer able to install any features. From the logs it seems that a specific update is corrupt or missing and we are unable to manually install the update. We have tried SFC /scannow and DISM to no avail. DISM results in error 1734 'The array bounds are invalid' from any source attempted.

Logs in attachment.

Thank you in advance!

philc43 · Nov 7, 2022

Hello @msssu

I've had a look at your cbs.log and can see that there are a number of missing package files.
I have found these for you and created a fix below.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Attach this file into your next post for me to analyse please.

When done please run DISM and SFC/Scannow again and report on the results. If there are still errors please upload the new CBS Log.

msssu · Nov 9, 2022

Hi philc43,

Thank you very much for your reply!

I have performed the steps above and while this did resolve the issue with DISM, which now completes correctly, we are still not able to install the Hyper-V feature which we require. SFC also did not report any issues that had to be repaired.
Please find the new CBS.log in attachment.

philc43 · Nov 9, 2022

What error messages do you get when trying to install the feature?

msssu · Nov 9, 2022

philc43 · Nov 9, 2022

Have you tried using the DISM tool:

Code:

Dism /Online /Enable-Feature /All /FeatureName:Microsoft-Hyper-V

Also have you verified that the server is set to run Hyper V?

run systeminfo in a Command Prompt and see what the HyperV section tells you.

msssu · Nov 10, 2022

Hi philc43,

I have checked the above and you can see the results here:

CBS.log and DISM.log in attachment

philc43 · Nov 10, 2022

Have you checked the Components hive for your system?

Run ComponentsScanner

This is a free tool developed here at Sysnative and can detect serveral Windows Update related corruptions in the registry.

Download the latest version of ComponentsScanner from the below link. If you're not sure if you are using a 32-bit or 64-bit OS, follow the steps here to find out
- 64bit: click here
- 32bit: click here
Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears. ComponentsScanner is digitally signed by Sysnative Forums Software Ltd.
Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt
Please upload this into your next post.

msssu · Nov 10, 2022

Hi philc43,

No corruption found it seems :/

msssu · Nov 10, 2022

Hi philc43,

Also tried while using Windows Update as download repo for component repair (GPedit):

Result was still the same error message.
Log in attachment as the resulting log was quite a bit longer, so hopefully some useful info in there.

philc43 · Nov 11, 2022

Actually I find that the dism log is not very helpful - the cbs log always has more information. I would post the latest cbs.log as well.

msssu · Nov 14, 2022

CBS log attached.

msssu · Nov 14, 2022

Wrong (old) cbs.log, correct one in attachment:

msssu · Nov 17, 2022

I apologize for being a bit impatient but is there any progress on this case?
I only ask because there is some urgency to this for us. I am very grateful for everything you guys do for the community

msssu · Nov 21, 2022

Hi,

Would it be possible to get an update on this case? Even if it is just to let us know that someone is still actively reviewing or...

msssu · Nov 23, 2022

Hi @philc43 ,

I realize just now that I can ping you so you are informed, my bad. CBS log is found here:

msssu said:
Wrong (old) cbs.log, correct one in attachment:

philc43 · Nov 24, 2022

I am having some family health issues which are preventing me from spending time on these forums. I'll invite @x BlueRobot to have a look at your latest CBS log. Basically I think your system is missing or has corrupted the in-built files for adding new features. Hopefully more help is on the way.

msssu · Nov 25, 2022

Hi philc43,

No worries, there are more important things in life than IT

Thank you for inviting bluerobot and wish you and your family all the best!

x BlueRobot · Nov 25, 2022

Could you please open an elevated command prompt and enter the following command:

Rich (BB code):

DISM /Online /Get-Features

Please post the output in your next post.

msssu · Nov 26, 2022

Hi BlueRobot,

Please find the results in the attached txt file.

[SOLVED] Windows Server 2016 - unable to install features / run DISM

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