[SOLVED] Windows Server 2016 Standard unable to install Updates with error 0x80073712

pengst79 · Nov 18, 2022

One of our Windows Server 2016 Std. cannot install Windows updates. The installation always fails with error 0x80073712.

Dism /Online /Cleanup-Image /RestoreHealth

aborts at about 5.5% with error 2 "The system cannot find the specified file.".

Does anyone have any advice on how we could fix this?

pengst79 · Nov 21, 2022

I am really grateful for any help. Therefore, I actually do not like to push this topic. But is there no one here who has a tip on how I could proceed?

Maxstar · Dec 2, 2022

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

pengst79 · Dec 2, 2022

Hi!

Thanks for the reply and your help. The requested file is uploaded to COMPONENTS.zip

Maxstar · Dec 2, 2022

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 2, 2022

Thanks. Here are the results. DISM fails with Error 2 "File not found" at 6,3%

The Log-Files are attached here.

Maxstar · Dec 2, 2022

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 2, 2022

Thanks again. DISM fails with the same Error 2, but now at 9%

Maxstar · Dec 2, 2022

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 2, 2022

Same procedure again. Now DISM fails with Error 2 at 18,3%

Maxstar · Dec 2, 2022

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 2, 2022

OK, Next Step. Now DISM Error 2 at 20,5%.

Maxstar · Dec 2, 2022

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 2, 2022

Here we go again...

Maxstar · Dec 2, 2022

Here's the next fix, how many progress we've made with DISM?

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 2, 2022

Sorry for the delay. I was on the way from work to home...

So, here are the latest Logs. DISM is now at 32,1% again with Error 2

Maxstar · Dec 3, 2022

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 3, 2022

Now DISM fails at 38,8%. The newest logs are attached.

Maxstar · Dec 4, 2022

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

pengst79 · Dec 4, 2022

OK, a new day. Here we go on...
DISM now fails at 41,3% New Logs attached
The cbs.log is now to big for uploding here. So here ist the extrenal Link to the cbs.log: CBS.log

[SOLVED] Windows Server 2016 Standard unable to install Updates with error 0x80073712

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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