Windows Server 2016 Standard 64-bit - unable to update since 2022/09

[Jose Eduardo]

Dear Sysnative Team,

I've been posponing this subject already for a long time. I've tried the works to correct this situation with no luck. I've ran scripts that stop services and clear the folders where MS dumps the updating files, no luck.
I've downloaded the last available update to try and install offline and the one right after of 2022/10((KB5019964-x64) and KB5021654-x64). The system stops updating around 17% and stays there. I left it updating over 24 hours. Nothing.

Can someone please help. Just one note - I'm not a System Admin I am a Accounting Tech that knows about IT a bit more than the others in the Office. In my town we don't have IT companies capable of solving this kind of things, lord knows I've tried.

I've attached the CBS file and ComponentsScanner log.

Thanks in advance to whom is willing to help.

 

[Maxstar]

Hi and welcome to Synative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Jose Eduardo]

Hi thank you for your help Maxstar.

The DISM command returned no error. Now the system checks the update, lists the available updates, tries to download it, stops and loops showing the same available updates. So I guess it doesn't manage to download it.

I've attached the printscreens.

Meanwhile I will try to upgrade using the file I've downloaded from the Microsoft Servers (kb5021654x64) to try and see if it goes over the 17% instalation. I will post the result.

 

[Maxstar]

Hi,

If it fails attach a new copy of the CBS logs as well as the Windows Update log.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[Jose Eduardo]

Good morning,

The upgrade got stuck again. I've executed the command in the Powershell cmd line. I've attached the new files.

 

[Maxstar]

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Jose Eduardo]

Here is the file as instructed. Tnxs so much for ur swift replies.

 

[Maxstar]

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5012596

• Let me know if it says it was successful or you get the message: The update KB5012596 is not installed on this computer.

 

[Jose Eduardo]

Yep. It returns the error: Windows Update Standalone Installer - Installer encountered an error: 0x80070776 The object exporter specified was not found.

 

[Maxstar]

Open an elevated command prompt, run the following command and post the result.

wmic qfe | find "KB5012596"

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5012596

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[Jose Eduardo]

Here it is. Sorry for the delay ... it's lunch time here.

 

[Maxstar]

No problem, but could you please post the result of this command as well?

wmic qfe | find "KB5012596"

 

[Jose Eduardo]

No Instance(s) Available

 

[Maxstar]

Okay, here's the next fix to remove KB5012596.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[Jose Eduardo]

Its still fixing. I am unsure if it is doing something or not

 

[Maxstar]

No, please wait. Such fixes can take some time to remove all the entry's.

 

[Jose Eduardo]

It's now doing the fix for the last hour. One question - the Farbar loads the fixlist.txt by itself? I saw no instruction to load it. I thought that it would be like the SFCfix where you drag the file to the executable.

 

[Maxstar]

Yes, when FRST64.exe and a Fixlist.txt file is saved in the same location, the tool will load the Fixlist.txt file when you press the Fix -button. This tool doesn't work the same as SFCFix with a drag and drop function.

 

[Jose Eduardo]

The fixing just ended. I've attached the file fixlog.

 

[Maxstar]

Great, please attempt to update again. If it fails attach a new copy of the CBS logs.