[SOLVED] Windows Server 2016 fails installing KB5013952

[Gratiskeder]

I'm trying to update a Windows Server 2016 (not a DC) with KB5013952. It keeps failing with Error: 0x80073712.

SFC /scannow finds corrupt files but can't fix them.
Dism /Online /Cleanup-Image /RestoreHealth fails with Error: 0x800f081f - Source files could not be found
SFCFix crashes
CBS logs - ExpireBox | CBS.zip - Free File Sharing

FYI, I only have the possibility to RDP to the server, and not directly connect to it with mouse, keyboard & screen.

 

[Maxstar]

Hi and welcome to Sysnative,

Run SFCFix again with the attached ZIP file.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[Gratiskeder]

Hi Maxstar,

I've runned SFCFix with the. zip file.
Attached is the outcome.

 

[Maxstar]

Please run the System File Checker.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, and press enter.
  

  sfc /scannow

• Take a screenshot of the commandprompt window or copy/paste the result and paste it into your next reply.

 

[Gratiskeder]

SFC /scannow comes with following result,

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

 

[Maxstar]

Great, please run the following command as well, copy/paste the result in your next post.

DISM /online /cleanup-image /RestoreHealth

 

[Gratiskeder]

Result runned succesfully,

C:\Windows\system32>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

 

[Maxstar]

Try to update Windows and let me know the result. If it fails attach a new copy of the CBS log.

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

 

[Gratiskeder]

Update fails with same error, 0x80073712.

Attached CBS log

 

[Maxstar]

Hi,

I'll need to install the Danish language pack on my VM to get a copy of the missing file. Can you please post a copy of the COMPONENTS hive, there is also a problematic registry value.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Gratiskeder]

Hi,

COMPONENTS.zip is here - COMPONENTS.zip

 

[Maxstar]

2022-05-30 11:13:16, Error                 CSI    0000199e@2022/5/30:09:13:16.864 (F) onecore\base\wcp\componentstore\versionedindex.cpp(3705): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource 'amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_10.0.14393.0_da-dk_c472c3c44b42bd9f'[gle=0x80004005]

2022-05-30 11:15:17, Error                 CSI    000019a4@2022/5/30:09:15:17.597 (F) onecore\base\wcp\componentstore\storelayout.cpp(2617): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  MissingFileSystemResource on resource '\winsxs\manifests\amd64_microsoft-onecore-u..oyment-languagepack_31bf3856ad364e35_10.0.14393.0_da-dk_48c616d7e7d9c7e4.manifest'[gle=0x80004005]
2022-05-30 11:15:17, Info                  CBS    Not able to add file C:\Windows\winsxs\manifests\amd64_microsoft-onecore-u..oyment-languagepack_31bf3856ad364e35_10.0.14393.0_da-dk_48c616d7e7d9c7e4.manifest: to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Please run SFCFix again with the atached ZIP file.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, try to update Windows and let me know the result. If it fails attach a new copy of the CBS log.

 

[Gratiskeder]

Update fails with error 0x80073712 again.

CBS log and SFCFix.txt attached

 

[Maxstar]

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, try to update Windows and let me know the result.

 

[Gratiskeder]

I'm trying to update again now, but can already see that the SFCFixScript should have failed according to SFCFix.txt

 

[Maxstar]

Please run this script again, I forgot to change the temporary name of the COMPONENTS hive.

 

[Gratiskeder]

It liked that better.
I'll update you on the update

 

[Gratiskeder]

Update fails with error 0x80073712 again.
Ran it once again after the SFCFixScript that was succesful

Attached CBS log

 

[Maxstar]

Can you please upload a new copy of the COMPONENTS hive.

 

[Gratiskeder]

COMPONENTS.zip