[SOLVED] Windows Server 2016 Failing to install CU's

[FightingPower]

Hello we have a windows 2016 server that is failing to install new CU's.
The eventviewer is showing Installation Failure: Windows failed to install the following update with error 0x80070003: 2024-09 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5043051).

We already removed the SoftwareDistribution folder to create a new one.
We disabled WSUS to pull the updates directly from the Internet
We ran DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH and sfc /scan now.
No corruptions were found.
Also tried another server as different source for DISM

When i look at CBS.log is see the following error.

2024-09-18 09:06:57, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.7336.1.12, status: 0x80070003, failure source: DOQ, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
2024-09-18 09:06:57, Info CBS Not able to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Can u assist us with fixing this server.

 

[FightingPower]

forgot the component scanner file

 

[FightingPower]

Can some one please look in to this?

 

[Maxstar]

Hi and welcome to Sysnative,

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[FightingPower]

Hi Maxstar,

Thank you for you reply.
Attached you will find the requested file.

 

[Maxstar]

Please do the following to perform a filescan.

Start

SFCFix again to perform a new search.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[FightingPower]

I have completed the steps and here is the file

 

[Maxstar]

Do you have a similar Server 2016 to check if the following highlighted folder exist? If so please provide a copy of it.

C:\Windows\System32\DriverStore\FileRepository\clusbflt.inf_amd64_fc634a60e08ffaa0

 

[FightingPower]

Luckily we have that. this server is part of a 4 server cluster. I pulled the files of the other server.
The files do exisist on that server

 

[Maxstar]

Great, I've checked mutiple VM's here but they are not a part of a cluster so this components was not available.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs as well as a new copy of the Setupapi.dev.log.

 

[FightingPower]

We have applied the fix and windows did install the latest windows updates.
Thank you for you help.

 

[Maxstar]

You're welcome. Glad to hear the issue has been resolved..