[SOLVED] Windows server 2016 error WU 0x80073712

[Altern]

Hi,

I'm getting issue to patch a Server 2016 where several updates fails with error 0x80073712.

KB5029924
KB5031000
KB5031362

I ran SFC /scannow and dism /online /cleanup-image /restorehealth (even with local 2016 iso) but i also get error 0x80073712.

You will find cbs log and components scanner in attachments. Here's COMPONENTS Hive : COMPONENTS.zip

Could you please help me ?

Cheers

 

[Maxstar]

Hi and welcome to Sysnative,

Please provide a new copy of the COMPONENTS hive, the WeTransfer link is expired.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Altern]

Hi,

Here you go

COMPONENTS.zip

Regards

 

[Maxstar]

Hi,

Step 1. Replace Components Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download COMPONENTS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the COMPONENTS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config

Step 2. Reboot the server and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[Altern]

Hi,

Done, you will find the ComponentsScanner.txt in attachments

Regards

 

[Maxstar]

Great, please attempt to update and post the result. If it fails attach a new copy of the CBS logs.

 

[Altern]

The updates are complete! Thank you very much

 

[Maxstar]

Hi,

You're welcome. Glad to hear the updates installed succesfully this time..
I will mark this thread as solved then.