[SOLVED] Windows Server 2016 BSOD when connected via RDP

[jarekz]

Hello,
I have big problem with one of my servers. It runs smoothly for over year but when i'm logged in via RDP it automaticly restarts after few minutes. I've updated all dell patches, firmware, bios etc and installed all windows update packages. Nothing helped.
I'm not so good with analyzing minidumps maby You can help me please.

 

[x BlueRobot]

Could you please follow these posting instructions - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

There's something in your USB-HID stack which is causing problems. What devices do you have attached i.e. keyboards, mice or any external card readers?

 

[x BlueRobot]

It might be worthwhile providing a kernel memory dump too, it should be located in the following directory:

%systemroot%\MEMORY.DMP

Please zip it up and then post it to file sharing site such as Google Drive or One Drive. It will too large too attach to a forum post even when it has been compressed.

 

[jarekz]

It has connected aten kvm 4-Port USB VGA/Audio Cable KVM Switch (0.9m, 1.2m) - CS64US, ATEN Cable KVM Switches
and in front usb hardware key for i think trumpf software.

Memory dump has over 5 gigabytes so if you want to upload it takes some time :)
I,ve attached usb devices list maby it helps.

 

[x BlueRobot]

Do you know what is plugged in at port 2 for hub 2? Possibly 3?

10: kd> !devstack ffffb9007d6c8060
  !DevObj           !DrvObj            !DevExt           ObjectName
> ffffb9007d6c8060  \Driver\HidUsb     ffffb9007d6c81b0  InfoMask field not found for _OBJECT_HEADER at ffffb9007d6c8030

  ffffb9007cb6b060  \Driver\usbhub     ffffb9007cb6b1b0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffb9007d6db400 :
  DeviceInst is "USB\VID_0665&PID_5161\6&3884af83&0&2"
  ServiceName is "HidUsb"

Thanks for providing the USB device list, it's quite helpful actually.

 

[MrPepka]

According to the devicehunt.com website, it's a USB to Serial (RS-232?) - Find unknown device information and drivers | Device Hunt

 

[jarekz]

I think it could be UPS connected via usb KR Pro 3000 RLTO - Fideltronik
So i will try to disconnect that cable and test if there is any change!

Thanks for the help i will report if it works! :)

 

[x BlueRobot]

Thanks, please let us know how it goes!

 

[jarekz]

I think that works! I've disconnected ups and server doesn't restart anymore!
Thanks for all help guys :)

 

[x BlueRobot]

Thanks for letting us know, glad your issue has been resolved.