[SOLVED] Windows Server 2016 - 0x800f0831

gilspina · May 2, 2024

Hello,

I'm trying to install Hyper-V resource but this error occurs 0x800f0831b

Tried DISM but don't worked too

Anyone can help me please?

Thank you

Maxstar · May 6, 2024

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Step 3. Run

ComponentsScanner again.

Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Post the logfile ComponentsScanner.txt as attachment into your next reply.

gilspina · May 6, 2024

Hello Maxstar

A think the problem is solved now.

Thank you very much for your assistance.

gilspina · May 6, 2024

Bad news,
I tried to install hyper-V again and the same error occurs

Attached the CBS.log generated after failed hyper-v resource install

Maxstar · May 6, 2024

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:4571694

Let me know if it says it was successful or you get the message: The update KB4571694 is not installed on this computer.

gilspina · May 6, 2024

Unsuccessful, i get the message the update KB4571694 is not installed on my computer

Maxstar · May 6, 2024

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB4571694

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

gilspina · May 6, 2024

Here it is

Maxstar · May 6, 2024

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

gilspina · May 6, 2024

Here it is

Maxstar · May 6, 2024

Great, please try to install Hyper-V role again and post the result. If it fails attach a new copy of the CBS logs.

gilspina · May 6, 2024

Unfortunately, it still didn't work

Maxstar · May 6, 2024

Step 1. Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5022289

Let me know if it says it was successful or if there are any errors.
When you get the message: The update KB5022289 is not installed on this computer, then perform step 2.

Step 2. Follow these instructions to perform a regsearch with FRST.

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file

FRST.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5022289

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

gilspina · May 6, 2024

I get the message, KB5022289 is not installed on this computer
Wait a sec, let me generate post SearchReg.txt

Maxstar · May 6, 2024

Okay, please perform step 2 to perform the REG Search for this update..

gilspina · May 6, 2024

Sorry, here it is

Maxstar · May 6, 2024

Here's the next fix.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

gilspina · May 6, 2024

Here it is

Maxstar · May 6, 2024

Please try to install Hyper-V role again and post the result. If it fails attach a new copy of the CBS logs.

gilspina · May 6, 2024

Now it worked!!

Thank you very much for your assistance Maxstar

[SOLVED] Windows Server 2016 - 0x800f0831

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Windows Update Moderator, Security Analyst

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