Windows server 2012R2 is not able to install new updates

A

ayoussef

Member
Joined
Jun 8, 2021
Posts
24
hello
i have windows servers 2012R2 that failed to install any windows updates since many months
i have tried to install the windows updates manually from the microsoft update catalogue and still same error : ( WindowsUpdate_8000FFFF )
Tried :
SFC /scannow which detects some corruptions that couldnt be repaired
tried :
PS C:\Windows\system32> DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:E:\sources\install.wim:1 /LimitAccess

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was repaired.
The operation completed successfully.
PS C:\Windows\system32>


which ended with no luck as well to fix the issue
 
Hi,

Please run SFC /scannow again and when it finish collect the C:\Windows\Logs\CBS.log, please compress the log.

If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to Swiss Transfer and just provide the link for the file here.
 
Here you go the CBS log
CBS (3).zip

PS C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
PS C:\Windows\system32>
 
DISM scan
  • Please open up a Command Prompt Window as a Administrator.
  • Inside the command prompt window type or Copy & Paste the following command:
    Dism /Online /Cleanup-Image /RestoreHealth

    Note: This may take some time to finish. Let me know if the process reaches 100% or not and any error reported
  • Locate the log c:\Windows\logs\cbs\CBS.log copy the file to the Desktop, Zip it and attach to your post.
Note: If the file is too big to attach please upload it to a service like Dropbox, OneDrive, Google Drive, or upload to Swiss Transfer and just provide the link for the file here
 
Farbar Recovery Scan Fix
!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...
  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64
  • Highlight the contents of the box below, right click on it and select Copy
    Start::
    reg: reg load HKLM\COMPONENTS %systemroot%\System32\config\COMPONENTS
    reg: reg delete HKLM\COMPONENTS /v PendingXmlIdentifier /f
    reg: reg delete HKLM\COMPONENTS /v ExecutionState /f
    reg: reg delete HKLM\COMPONENTS /v PoqexecFailure /f
    reg: reg delete HKLM\COMPONENTS /v NextQueueEntryIndex /f
    reg: reg delete HKLM\COMPONENTS /v AdvancedInstallersNeedResolving /f
    reg: reg unload HKLM\COMPONENTS
    Reboot:
    End::
    Click to expand...
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
 
Thanks.

Try to install one of the updates, if it fails collect the CBS.log.
 
Download Windows Repair (All-in-One) Portable
  • extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
  • click the button Jump To Repairs
  • accept the tool prompt and let the System Restart in Safe Mode to execute the next steps
  • In Safe Mode execute again the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder
  • click the Open Repairs button to access the following screen:
    WindowsRepair.png
  • click the box All Repairs to uncheck all the box's
  • check only the following box's:
    • 16 - Repair Windows Updates
  • check the box Restart/Shutdown System When Repairs Complete: > Restart System
  • click the Start Repairs button
 
i had sophos installed on the system, and during investigation i have removed it
trying now to install in safe mode and will keep you updated
 
Yep same problem.

Can you attach this file c:\Windows\System32\catroot2\dberr.txt
 
Is the OS installed on a real machine or VM?

If its a real machine any hardware changes done before this problem started?
 
Ok, please run the Teaking.com Windows Repair tool again from post #10 but this time with the following options:
  • 02 - Reset File Permissions
  • 03 - Reset Service Permissions
  • 25 - Restore Important Windows Services
  • 26 - Set Windows Services To Default Startup
Edit: The same problem with the updates happens in more than one VM?
 
Last edited:
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