[SOLVED] Windows Server 2012 R2 Windows Update Errors (CBS Log)

samyitha · Apr 1, 2021

Hello,
I've been having issues with resolving Windows Update issues on a Windows Server 2012 R2 Server. I had a couple others that had this issue that was resolved by installing specific updates manually but the follow errors won't specify which packages are invalid. Can someone assist? Thank you in advance.

I've read this thread and seem to have a similar issue but I don't think it's related to a firewall. Restoring a Backup of the COMPONENTS Hive - What are the issues?

Latest CBS.log is attached.

2021-03-19 20:02:40, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2021-03-19 20:02:40, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2021-03-19 20:02:40, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2021-03-19 20:02:40, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2021-03-19 20:02:40, Info CBS Session: 30874908_1474863727 initialized by client WindowsUpdateAgent.
2021-03-19 20:02:42, Info CBS Session: 30874908_1496213805 initialized by client WindowsUpdateAgent.
2021-03-19 20:02:42, Info CBS Session: 30874908_1498023833 initialized by client WindowsUpdateAgent.
2021-03-19 20:02:42, Info CBS Session: 30874908_1498303711 initialized by client WindowsUpdateAgent.
2021-03-19 20:02:42, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2021-03-19 20:02:42, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]

samyitha · Apr 1, 2021

Here's the SFCFix log. Seemed to error out.

SleepyDude · Apr 24, 2021

Hi Welcome to Sysnative,

DISM scan

Please open up a Command Prompt Window as a Administrator, instructions for Windows 8.x.
Inside the command prompt window type or Copy & Paste the following command:
Dism /Online /Cleanup-Image /RestoreHealth

Note: This may take some time to finish. Let me know if the process reaches 100% or not and any error reported
Locate the log c:\Windows\logs\cbs\CBS.log copy the file to the Desktop, Zip it and attach to your post.

Note: If the file is too big to attach please upload it to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

samyitha · Apr 26, 2021

I tried this combination before your response as well and still have issues.

DISM /Online /Cleanup-image /Restorehealth
DISM /Online /Cleanup-Image /AnalyzeComponentStore
DISM /Online /Cleanup-Image /StartComponentCleanup
DISM /Online /Cleanup-Image /AnalyzeComponentStore
SFC /SCANNOW

Ran DISM this morning as you instructed and received the following screenshot. CBS log attached.

SleepyDude · Apr 26, 2021

Hi,

SFC scan

Please open up a Command Prompt Window as a Administrator.
Inside the command prompt window type or copy & Paste the following command:
sfc /scannow

Note: This may take some time to finish. If the result is not "No integrity violations found" or equivalent please do the following:

Export the CBS folder

Open the folder C:\Windows\Logs
Right-click on the CBS folder, and select Copy
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
If the zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

samyitha · Apr 27, 2021

sfc /scannow was run and says it did not find any integrity violations.

SleepyDude · Apr 27, 2021

Good.

Check the History of installed updates, what is the last one that failed to install?

samyitha · Apr 27, 2021

2021-04 Security Monthly Quality Rollup (KB5001382)
2021-02 Security and Quality Rollup for .NET Framework 3.5... (KB4603004)
Security Update for Windows (KB5000848)

SleepyDude · Apr 27, 2021

Hi,

Thanks for the information an picture.

Download and install the update manually http://download.windowsupdate.com/c..._b78fb64a69b1bffee0191b9855e27b88bc785dc9.msu after the installation fails collect the CBS.log

samyitha · Apr 27, 2021

This server has been a little finnicky. I tried rebooting I think last Friday and it was getting stuck on an update and attempts to roll back which took over an hour. I'll have to try this again after hours and see what happens. Will Update when I do. Thanks.

SleepyDude · Apr 27, 2021

Thanks for the update.

I have a suspicion about what the problem might be please provide the following:

Export the CBS folder

Open the folder C:\Windows\Logs
Right-click on the CBS folder, and select Copy
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.

Attach also the log: c:\Windows\INF\setupapi.dev.log

samyitha · Apr 27, 2021

Here ya go.
https://drive.google.com/file/d/16JbKW1NLJXT1ZC9QMkb8tanSZAAqAY0O/view?usp=sharing

SleepyDude · Apr 28, 2021

Hi,

It's a different problem that I was thinking...

Please run c:\Windows\System32\diskmgmt.msc and post a picture showing all the partitions of the main disk.

samyitha · Apr 28, 2021

Attached

SleepyDude · Apr 28, 2021

Right click on the System Reserved partition and using Change Drive Letter and Paths temporarily assign a drive letter Y: to it

Then on the Command Prompt type:

Code:

dir /S /A Y:\ > "%userprofile%\Desktop\FilesList.txt"

Attach to the post the file named FilesList.txt that should be now on the Desktop

samyitha · Apr 28, 2021

Attached.

SleepyDude · Apr 28, 2021

From the Command Prompt Run:

Code:

chkdsk /f /x y:

Check if the Y: drive have some free space.

samyitha · Apr 28, 2021

There was no space free. See attached.

SleepyDude · Apr 28, 2021

Farbar Recovery Scan Tool (FRST)

Download FRST or FRST x64 and save it to the Desktop.
(Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
(When the Tool opens for the first time you must click Yes on the disclaimer.)
Press Scan button.
It will produce a log called (FRST.txt) in the same directory the Tool is run from.
The first time the Tool is run, it makes also another log (Addition.txt).
Please attach both logs to your post.

Note: If FRST interface isn't in English please close it and rename the file to EnglishFRST.exe or EnglishFRST64.exe before doing the scan, to get logs in English.

samyitha · Apr 28, 2021

See attached

[SOLVED] Windows Server 2012 R2 Windows Update Errors (CBS Log)

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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