[SOLVED] Windows Server 2008R2 - Failing to install KB4519976

L

lalberts

New member
Joined
Sep 15, 2018
Posts
3
Hello,

I'm having trouble installing KB4519976 onto a Windows Server 2008R2 OS. Fails each time with error code 80070002.

Things tried so far:

1. SFC /scannow - No integrity violations
2. SURT/DISM

SURT installed successfully. No change.
DISM /online /cleanup-image /restorehealth fails with Error 87: "The restorehealth option is not recognized in this context."

3. SFCFix - No corruptions were detected
4. Installing the update MSU manually, or the CAB file through DISM both fail with the same error

Link to CBS logs here: CBS

Thanks in advance!

Lawrence
 
Hello and welcome!

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Thanks.

Install Update with DISM

  1. Download this update and save to your desktop. The file name will be Windows6.1-KB4075211-x64.cab.zip.
  2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
  5. Copy and paste the following command into the command prompt window and press enter.

    dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4075211-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation. <---You may not get this line.
    Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

Note: If you get the message that no packages that require processing were found, use the following command instead:

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4075211-x64.cab\Windows6.1-KB4075211-x64.cab

If successful, retry one of the updates that failed and attach CBS.log if it fails again.
 
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