[SOLVED] [Windows Server 2008R2] All Monthly security updates fail to install

L

leew

Member
Joined
Oct 5, 2018
Posts
6
I have a Windows 2008R2 server on which all security monthly quality roll-up updates have failed to install since June with error code 0x80070002 - file not found

Other Windows updates appear to install correctly, it's just the monthly roll-ups that fail.

SFC /scannow shows no errors

SURT shows no errors

SFCFix.txt shows no errors

But in the cbs.log I have the following:

2018-07-11 22:14:27, Info CBS Exec: Staging Package: Package_1517_for_KB4338818~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4338818-4403_neutral_LDR
2018-07-11 22:14:27, Info CBS Exec: Staging Package: Package_1517_for_KB4338818~31bf3856ad364e35~amd64~~6.1.1.8, Update: 4338818-4403_neutral_LDR, PinDeployment: amd64_de052ec1b8076fd60bfd864a5134f012_31bf3856ad364e35_7.6.7601.24085_none_8959acdf028cdf1a
2018-07-11 22:14:28, Info CBS Failed to find file: amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.18665_none_5f811e34ff60b71f\MsSpellCheckingFacility.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Info CBS Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Info CSI 0000000e@2018/7/11:21:14:28.587 CSI Transaction @0x1666bc0 destroyed
2018-07-11 22:14:28, Error CBS Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Info CBS Perf: Stage chain complete.
2018-07-11 22:14:28, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2018-07-11 22:14:28, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2018-07-11 22:14:28, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2018-07-11 22:14:28, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2018-07-11 22:14:29, Info CBS Reboot mark refs: 0
2018-07-11 22:14:29, Info CBS SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 897, first merged sequence: 897
2018-07-11 22:14:29, Info CBS SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8, session id: 142859, sample type: Standard
2018-07-11 22:14:29, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2018-07-11 22:14:29, Info CBS SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8, current: Resolved, original: Resolved, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 897, first merged sequence: 897
2018-07-11 22:14:29, Info CBS SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-07-11 22:14:29, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-07-11 22:14:29, Info CBS SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
2018-07-11 22:14:29, Info CBS SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]
2018-07-11 22:14:29, Info CBS SQM: Upload requested for report: PackageChangeEnd_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8, session id: 142862, sample type: Standard
2018-07-11 22:14:29, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2018-07-11 22:14:29, Info CBS Enabling LKG boot option
2018-07-11 22:14:29, Info CBS Restored system sleep block state: 0x80000000
2018-07-11 22:14:29, Info CBS Exec: Processing complete. Session: 30677339_2069829355, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24180.1.8 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]


I've attached the various log files. I really don't want to have to rebuild this system just to get Windows updates working again if avoidable.

Thanks in advance
 

Attachments

Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Hi and thanks for the response.
Here is the result:
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-10-08 09:36:43.302
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCFixScript.txt [0]








Trace::
Successfully traced component amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.18665_none_5f811e34ff60b71f.
    Package_112_for_KB4019264~31bf3856ad364e35~amd64~~6.1.1.3.4019264-381_neutral_LDR17
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-10-08 09:36:43.474
Script hash: 59qAE908wErIKIn/tIkpj/tMXWDD+su2yAu/i2qrJ18=
----------------------EOF-----------------------
 
Install Update with DISM



  1. Download this update and save to your desktop. The file name will be Windows6.1-KB4019264-x64.cab.zip.
  2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
  5. Copy and paste the following command into the command prompt window and press enter.

    dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4019264-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation. <---You may not get this line.
    Do you want to restart the computer now (Y/N)? <---You may not get this line.



Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
 
I run the command and have the following error reported:


C:\Users\Administrator>dism /online /add-package /packagepath:%userprofile%\desk
top\Windows6.1-KB4019264-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Error: 87

No packages were found that require processing.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Users\Administrator>
 

Attachments

I think that did the trick. The command ran successfully and didn't ask for any reboot.


C:\Users\Administrator>dism /online /add-package /packagepath:%userprofile%\desk
top\Windows6.1-KB4019264-x64.cab\Windows6.1-KB4019264-x64.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~
~7601.23797.1.3
[==========================100.0%========================= ]
The operation completed successfully.


So at this point I updated with the latest security update. Which also said it installed correctly but needed a reboot. So I rebooted the server and it appears to have gone missing from the network, not sure if it is stuck or has crashed, as I'm remote from the system, but it's not responding to ping requests.
 

Attachments

Okay, so we have solved the update problem. Will you be able to physically access the server at some point in the near future to check what's going on?
 
softwaremaniac said:
Okay, so we have solved the update problem. Will you be able to physically access the server at some point in the near future to check what's going on?
Click to expand...
Yes. I’ve arranged for somebody local to the system to go there in the morning when the building is open, so hopefully I’ll be able to find out what state the server is in

Thank you for all the assistance so far
 
Please keep me updated. I've never seen this happen. It might have asked for a reboot, but I've done this over 50 times and there never was a problem, so I'm a bit surprised and would like to get more info :)
 
The server was stuck at the bios startup page when somebody checked, no idea why, there was nothing else plugged into the system and it has been rebooted many times before without issue. They powered the server off / on and everything came back up normally.

Many thanks again for the assistance here, it looks like the updates are going onto the server again now the server has been rebooted successfully.
 
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