[SOLVED] Windows Server 2008 R2 Update Error Code 80073701 for latest Security Rollups

goojexon · Aug 8, 2019

Hi Sysnative.com Community,

Having problems installing the latest updates, specifically Security Rollups KB4471318 and KB4507449 on a Windows Server 2008, R2 Service Pack 1 running as a VM.

Windows Update fails to install the updates with Error Code 80073701

SFC Scan completes with no integrity violations found.

System Update Readiness Tool finds no errors.

SFCFix found no corruptions. Log inside the CBS.zip file.

Have also tried running WSUS Offline which picked up about 15 updates. However, the Security Rollups are still failing.

Link to CBS.zip file Sysnative - Google Drive

Any help is appreciated!

Sysnative Windows Update · Aug 8, 2019

Hi!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4022719 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

goojexon · Aug 8, 2019

Thanks for your quick reply!

I'm attaching SearchReg.txt

Sysnative Windows Update · Aug 8, 2019

Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates again.

goojexon · Aug 8, 2019

FRST64 Fix ran successfully. Attaching Fixlog.txt

Tried updates again and it failed this time with error code 8007002

Link to latest CBS Log (CBS-2.zip) Sysnative - Google Drive

Sysnative Windows Update · Aug 8, 2019

Thank you.

Please do the following:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste 6.3.9600.18738 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

goojexon · Aug 8, 2019

Attaching SearchReg.txt

Sysnative Windows Update · Aug 8, 2019

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows6.1-KB4025341-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4025341-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

If you get the message that no packages have been found that require processing, please use the following command instead:

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4025341-x64.cab\Windows6.1-KB4025341-x64.cab

goojexon · Aug 8, 2019

Thank you, that worked! The dism operation completed successfully.

I was then able to install the 2018-12 Security Monthly Quality Rollup (KB4471318). Server rebooted fine.

However, I keep checking for more updates but keep getting the message that "Windows is up to date". My WSUS server is saying that this particular server is still missing updates.

Do you have any recommendations?

goojexon · Aug 9, 2019

I was able to manually install the remaining update rollups and WSUS is now showing all updates are installed.

Thank you so much for you help!

Sysnative Windows Update · Aug 10, 2019

Thanks for letting me know! Take care!

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[SOLVED] Windows Server 2008 R2 Update Error Code 80073701 for latest Security Rollups

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