[SOLVED] Windows Server 2008 R2 Unable to Install Monthly Updates Error 80073701

DanTheTechMan

DanTheTechMan

Member
Joined
Aug 12, 2021
Posts
10
Location
Florham Park, NJ, USA
Hello,

I am unable to install monthly updates and have been for 2 months. This started after I attempted to install the July 2021 updates and after rebooting my server sat on the "Loading the Windows Modules Installer" screen for about 8 hours. I was running extremely low on disk space on the Windows partition prior to this so that may have had something to do with it. To try and remedy this issue myself I first tired to run SFC and it told me that it found corruption but was unable to fix it (I have been getting that error for a while now but it hasn't been causing any issues up until this point). Keep in mind this is a headless server so I cannot boot into safe mode or from the Windows installation DVD. I then tried running DISM and it found no errors. I then tried to run the SFCFix tool found here and it too found no errors. I am at a loss as to what to do next so I'm reaching out here for help. I have attached the SFCFis log and a screenshot of the command prompt screen showing the error installing the latest monthly update. If anyone could help me sort this out so I can resume installing the monthly updates I would greatly appreciate it.
 

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  • SFCFix.txt
    SFCFix.txt
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Hello and welcome,

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.

Code: 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
You may zip the file cbs.txt first.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or WeTransfer and just provide the download link.
 
Post a screenshot of the available important windows updates.
 
I'm installing them from a MSU file since they don't appear in Windows Update. If you still want a screenshot I'll be happy to provide one. The 2 updates I haven't been able to install are KB5004289 and KB5005088.
 
I'm installing them from a MSU file since they don't appear in Windows Update.
Click to expand...
Reboot the machine when finished.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.
 
I did what you requested and I'm still unable to install the monthly updates. I am able to install other updates just not the monthly rollups. Attached are the files you requested.

Here are the CBS logs (they were to large to attach even when compressed): CBS.zip
 

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Zip the file C:\Windows\Logs\CBS\CbsPersist_20210814161358.cab and attach it to your next reply.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5003667
  4. Let me know if it says it was successful or if there are any errors.
 
Okay.

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool

  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB5003667 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Try to install KB5005088 again and report the result.
 

Attachments

Great. Can we mark this thread as solved ?
 
Your welcome.

Take care.
 
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