[SOLVED] Windows Security Update Failed

T

tling

Member
Joined
Oct 26, 2015
Posts
22
Hi,

I am running Windows 7 Home Premium SP1 64 bit and I am unable to perform security updates. Error code 800B0100 is the outcome. I have attempted to download and run the Microsoft Update Standalone Package but it will not proceed past "Checking for updates" part. I have also noticed that if I go to Windows and type in CMD (or anything), it will not return any results.
 
Hi tling :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Hi Aura,

I downloaded the SURT scan and ran it but it does not work. As I stated in my first post, it does not go past "Searching for updates on this computer..."

I have included a screen shot of what is going on. I also am unable to search for any programs in the search bar of the start menu. When I type a name of a program, it does not return anything for results.View attachment Screen Shot.docx
 
Alright, let's go with a SFC scan then :)

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
SFC didn't report anything wrong. Follow the instructions below please.

EndqYRa.png
SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    Code: 
    net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv
Once done, try to run SURT again.
 
Good :) Follow the instructions below please.

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SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFixScript.txt
 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-12 22:34:43.479
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Sam\Desktop\SFCFixScript.txt [1]




Trace::
Successfully traced component x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18611_none_56267efd321d772a.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3

Successfully traced component amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18611_none_b2451a80ea7ae860.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3

Successfully traced component amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.22819_none_b2d6bb8203915009.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3

Successfully traced component x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.22819_none_56b81ffe4b33ded3.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3
Trace:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-11-12 22:34:43.557
Script hash: lO/mxFJjnTDMghdGrg/1YAkr+k3IL3oA7BJ/HHp7zZQ=
----------------------EOF-----------------------
 
Follow the instructions below please.

rONW46K.png
Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:3001554
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
Installer encountered an error: 0x800b0100

No signature was present in the subject.


Aura said:
Follow the instructions below please.

rONW46K.png
Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:3001554
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
Click to expand...
 
Sorry about the delay. A fix should be posted tomorrow morning, since I have the update downloaded on my work laptop. I had a hard time finding it since it's not available on the Microsoft Download Center.
 
Alright, follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
View attachment Packs.zip
 
Last edited:
The attached file is not named SFCfix.zip but instead Packs.zip. Is this okay?
 
That's my mistake, wrong set of instructions. Adjusted my post above.
 
Good :) We need to run another fix (more packages needs to be replaced).

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
View attachment Packs.zip
 
Alright :) Try to install your Windows Updates now. If they fail, upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Updates went just smooth Aura. Thanks for all your help!

Can you explain all that was done? I'm curious to know what we just did.
 
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