[SOLVED] Windows Resource Protection found corrupt files but was unable to fix

[Dioky]

Hi there,

After searched this forum, I found two threads posted with the same problem. One has been solved, but with the warning that is was a specific solution to the poster. Others should post their own thread.

So here I am.

Problems occurred to me when I was trying to make a system backup. Windows told me, it could not perform the desired backup, because it was missing some files.

After performing sfc /scannow, this is what my system came up with:

Beginning verification phase of system scan.
Verification 54% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log ...etc...

I've added my zipped CBS.log

The system is a quite new Acer with Windows 8 preinstalled. I have reformatted the SSD drive into two partitions (shrinking C: and assigning the free space to a new D:) and installed some software. That's about it.

I surely would appreciate any help as I am out of options!

Regards,

 

[Tekno Venus]

Hi there Dioky, and welcome to Sysnative.

It seems SFC is failing at 54% because of a missing folder in the Winsxs directory. To recreate the folder, we need to run the System Update Readiness Tool. Then run SFC again.

Run the System Update Readiness Tool (SURT)

1. Download the System Update Readiness Tool from Microsoft --> here <-- Please save the tool to a convenient location as it may be necessary to run it again.
2. After the download has completed, double-click the file and wait while it initializes.
3. Click Yes to begin installation. Please note it may take some time to complete and may appear to stall whilst installing. Don't worry, this is perfectly normal behaviour. Also note, whilst I say "installing", it's actually running the tool and can therefore be "installed" (run) repeatedly.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow

Export CBS folder

1. Click the Start button :startorb: then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this new file to your next post.

Kind regards,
Stephen

 

[Dioky]

Hi Tekno Venus,

What a warm welcome indeed!
Thank you for your elaborate answer.

I suppose I'll have to use the SURT for Windows 7 sp1 even though I am running Windows 8 on my computer?

I'll report back with the results.

Kind regards,

 

[Tekno Venus]

Hi,

Damn it. You think I would learn after making this mistake many, many times before but it seems not.

You are right, SURT is not compatible with Windows 8. I have some instructions for Windows 8 - they are similar but use a different tool instead of SURT.

Run the DISM Tool and SFC Scan

1. Please start an Elevated Command Prompt: How to run an elevated command prompt
2. When command prompt opens, copy and paste the following commands into it, press enter after each. Each command may take some time to complete, please be patient
   
   DISM.exe /Online /Cleanup-image /Restorehealth
   
   sfc /scannow

Export CBS folder

1. Click the Start button :startorb: then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this new file to your next post.

Stephen

 

[Dioky]

Hi Tekno Venus,
Your solution worked fine, thank you!

Latest sfc /scannow reported 100% success with zero failures.
I am surprised about the [/online] switch, I must say. Apparently a lot more is in the cloud than I assumed!

Kind regards,

 

[john007]

For the DISM command, where do you run it? C: or Windows , or windows/sysem32? please forgive me as I am completely new to this

 

[Tekno Venus]

For the DISM command, where do you run it? C: or Windows , or windows/sysem32? please forgive me as I am completely new to this

Hello and welcome to Sysnative!

In direct answer to your question, simply open an elevated command prompt (How to run an elevated command prompt), then paste the command:

DISM.exe /Online /Cleanup-image /Restorehealth

into the command prompt window.

However, I presume you're asking this because you have a similar problem. Please start your own thread if that is the case, and we can assist you personally.

Kind regards,
Stephen

 

[john007]

Scratch that, I found that I did it right at the Windows\system32 location. However, I asked because when I started the DISM tool to restore health on my WIn8. It was taking long so I took a walk and came back to a black monitor screen not receiving any data. I couldnt get anything to show. It stayed like this for hours, so I restarted it by pushing the power button, and luckily the OS came back.
I was unsure if I did the DISM check right.

 

[Tekno Venus]

Scratch that, I found that I did it right at the Windows\system32 location. However, I asked because when I started the DISM tool to restore health on my WIn8. It was taking long so I took a walk and came back to a black monitor screen not receiving any data. I couldnt get anything to show. It stayed like this for hours, so I restarted it by pushing the power button, and luckily the OS came back.
I was unsure if I did the DISM check right.

I have not known DISM do that.

If you would like assistance with your issue, please start your own thread with all the required information.

Stephen