Windows Resource Protection found corrupt files but was unable to fix some of them

garciaomar0203 · Oct 10, 2013

Hi can someone help me. I ran the command sfc /scannow as an admin and i got a error that said that windows resource protection found corrupt files but was unable to fix them. I attached a rar file of the CBS log.

NoelDP · Oct 11, 2013

Here's the error from your SFC log...

Code:

 Line 8036: 2013-10-10 11:02:02, Info                  CSI    00000315 [SR] Repairing 1 components
 Line 8037: 2013-10-10 11:02:02, Info                  CSI    00000316 [SR] Beginning Verify and Repair transaction
 Line 8040: 2013-10-10 11:02:02, Info                  CSI    00000318 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

Please also run a CheckSUR scan - I've seen this particular file associated with other problems before.

Please download and save the CheckSUR tool from System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

I'll post a fix for the known problem later.

NoelDP · Oct 11, 2013

I've uploaded a file - gm3aa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the saved file and select Extract all...

Change the target to C:\ and click on Extract

Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start
tapping F8 - this should bring up the Advanced Boot Menu, at the top of which
should be the option 'Repair my Computer'

Pick that

You'll have to log in with your username and password.

Pick the option to use a Command Prompt

At the prompt type

DIR C:\gm3aa

hit the enter key - if you get a 'Not Found' error try

DIR D:\gm3aa

or

DIR E:\gm3aa

The drive letter in use when you find the folder will
need to be substituted (for<drive>) into the following
command...

XCOPY <drive>:\gm3aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot and upload the new CBS.log file to your SkyDrive Public folder, and
post a new link

Also run a new MGADiag report, and post the result.

garciaomar0203 · Oct 11, 2013

NoelDP said:
I've uploaded a file - gm3aa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the saved file and select Extract all...

Change the target to C:\ and click on Extract

Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start
tapping F8 - this should bring up the Advanced Boot Menu, at the top of which
should be the option 'Repair my Computer'

Pick that

You'll have to log in with your username and password.

Pick the option to use a Command Prompt

At the prompt type

DIR C:\gm3aa

hit the enter key - if you get a 'Not Found' error try

DIR D:\gm3aa

or

DIR E:\gm3aa

The drive letter in use when you find the folder will
need to be substituted (for<drive>) into the following
command...

XCOPY <drive>:\gm3aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot and upload the new CBS.log file to your SkyDrive Public folder, and
post a new link

Also run a new MGADiag report, and post the result.

Sorry for the late response but I am doing as you said as we speak.

garciaomar0203 · Oct 11, 2013

I did what you told me to do in your first post than I did what you said in the second post but I got a problem. So i downloaded the file. extracted it. and put the gm3aa folder in the C:\ I rebooted it into the repair enviroment. When I put the command
DIR C:\gm3aa

It told me file not found

NoelDP · Oct 11, 2013

..and did you read the rest of my post??

garciaomar0203 · Oct 14, 2013

https://skydrive.live.com/redir?resid=3DD90042ADA48C0B!107

Link to my new cbs.log file

and these are the results I got from MGADiag Report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {024A3D70-1B03-4C7C-895E-27638E294362}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{024A3D70-1B03-4C7C-895E-27638E294362}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2613276629-465405839-2149236799</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>G75VW</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G75VW.218</Version><SMBIOSVersion major="2" minor="7"/><Date>20120821000000.000000+000</Date></BIOS><HWID>77243E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-2692013
Installation ID: 008311284082396615235572831760780356084251964143501513
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/14/2013 3:51:38 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2013 18:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEAln2e4U40IkEcL7QkxHwUgd6IFmQWg3abEOMg9JZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
FPDT _ASUS_ Notebook
ECDT _ASUS_ Notebook
SSDT AhciR1 AhciTab1
SSDT AhciR1 AhciTab1
SSDT AhciR1 AhciTab1
SSDT AhciR1 AhciTab1
MSDM _ASUS_ Notebook
SLIC ACRSYS ACRPRDCT

NoelDP · Oct 15, 2013

Your installation of Windows is counterfeit - you need to reformat and reinstall using genuine media and Key before I can assist further.

goldfish · Oct 15, 2013

NoelDP said:
Your installation of Windows is counterfeit - you need to reformat and reinstall using genuine media and Key before I can assist further.

Well, that'll be kinda redundant uh?

Tekno Venus · Oct 15, 2013

Unfortunately, due to forum rules, until you install a genuine copy of Windows, we may not assist you further.

If you would like assistance installing a genuine copy of Windows, we will happy to help you.

Kind regards,
Stephen.

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Windows Resource Protection found corrupt files but was unable to fix some of them

garciaomar0203

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NoelDP

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NoelDP

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garciaomar0203

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NoelDP

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garciaomar0203

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NoelDP

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Tekno Venus

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