Windows Movie & TV Error Code when trying to download a movie

M

m55

Contributor
Joined
Jul 21, 2015
Posts
38
Rented two movies from Windows Store. When I go into the Movies & TV app to download them I get this:

"Can't download

We can't get to the file for this item. Make sure another app isn't using it, that you can access the place the file is stored, and that your network's proxy settings are correct. Then try again.

0xc00d11d2 (0x80070005)"

Can anyone help? Have tried signing in and out the Microsoft account within the Movies & TV app to fix but it didn't work.
 
Have you been able to download and view movies before and now this just started to happen? Or did it never work? I'm not sure I can help but would like some clarification. You said you tried signing in and out of Microsoft, but it didn't work. Were you able to sign in?

I found this which suggests Raptr is causing the problem some folks.

There seems to be lots of users with this problem, and lots of fixes, as seen here.
 
I have been able to download movies before. I signed out and back in and was able to log back in okay but it didn't resolve the problem.

I don't have Raptr. The fixes suggested by others seem to be for Windows 8 or for music and can't find ones applicable to me.
 
Figured out a solution. You have to open Windows PowerShell as an administrator, put this in Get-AppxPackage *zunevideo* | Remove-AppxPackage , let it do its thing, then restart the computer, then redownload the app. If anyone is having issues with Groove Music, replace the word video with music in the command.
 

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