I'll need to look at some registry keys.
Export Component Based Servicing
- Click on the Start button and in the search box, type regedit
- When you see regedit on the list, right-click on it and select Run as administrator
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
- Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (*.*)
- Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
- Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.
Export Side By Side
- Click on the Start button and in the search box, type regedit
- When you see regedit on the list, right-click on it and select Run as administrator
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
- Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (*.*)
- Name this file SideBySide (with no file extension) and save it to your Desktop.
- Right click on the SideBySide file and choose Send To -> Compressed (zipped) Folder.
Upload Components Hive
- Navigate to C:\Windows\System32\config
- Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.
- Right-click on your Desktop and select paste
- Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
Now that you have these three zip files, upload them from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.