Windows Explorer constantly crashing when trying to paste media

ashima · May 8, 2014

im using the 64bit windows 7 version. my windows explorer keeps crashing everytime i try to paste my pictures onto an external hardrive. i have uninstalled practically every single application. i have deleted the COM surrogate viruses. I have even been through the shellex registry steps. my explorer still keeps crashing every time i try to paste my pictures onto an external hardrive. after running sfc/scannow. i got this feedback

Microsoft Windows [Version 6.1.7006]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SFC /SCANNOW
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

i just want to transfer these pictures off my laptop

how can i do that? please help!

p.s. i have attatched the CBS log file

TomasD · May 9, 2014

Dear,

We would need a crash dump for the process to know the reason it crashed. Please perform the following steps to generate one:

Download ProcDump tool.
Extract the downloaded archive to C:\ProcDump directory.
Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.

Type the following command:

Code:

C:\ProcDump\ProcDump.exe -e -ma -w explorer.exe C:\ProcDump

Try pasting some media file so Explorer gets crashed.
Compress the DMP file, which was newly created in C:\ProcDump directory.
Upload the compressed file to a file sharing service (e.g. OneDrive or DropBox).
Share the download link here.

Thank you.

Search

Search

Windows Explorer constantly crashing when trying to paste media

ashima

New member

Attachments

TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst