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Windows Detected a Hard Disk Problem

Encar

Member
Joined
Apr 29, 2018
Messages
13
Hi,

I keep receiving the attached windows message. It started yesterday. I scanned and check my hard drives and it says no error. I ran the scan now in command prompt - attached the result too.

Please help.

Thank you,
Encar
 

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softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
Hello, immediately backup your data!

Afterwards, please do the following:

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:





  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
IMMEDIATELY backup everything. The drive is in critical condition and about to fail. Replace it as soon as you can.
 
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